My Tale of Woe

[lex22]

I also posted this at the Motorola Support Forums.  Sorry people get to read this twice.

So I went though something like 5 original Droids, or really Verizon refurbished phones (after the first phone's screen went haywire).  I guess Verizon finally felt pitty on me and allowed to early upgrade so I went with the D2G.

It came this past Wednesday.  I set up, downloaded all my apps.  The app store updated itself to a new version.

I could not get the native "corporate synch" email client to work.  With help from others here, I learned about Touchdown, and after much pain was able to get it to work.

However, my battery life was beyond miserable.  Six hours without much activity on Friday, and that was with the extended battery I had from my original Droid.

Also, the app store was constantly crashing.  You could literally do nothing with it.  It either gave "network error" or a complete crash requiring a forced close.  The phone ran hot even when nothing was happening.

I called verizon this morning and a very nice person, when I told her this story, immediately said that the hot phone indicated a defective battery.  That seemed nuts to me since the extended battery worked fine on my original Droid, but she insisted that a replacement would solve all my problems.  She put it in my file and told me to go to a Verizon store for the replacement.

I went to the Verizon store, and the clerk got me a new battery and also decided given my problems to do a wipe of the phone so it would be completely restored to factory defaults.  She did that and then I went home.

So I get home and try to install some apps.  Note that the new app store did not ever come into being on the phone.  Anyway, I go the the market and ask to download Yahoo mail.  I download it and eventually the notification area says that the app has been installed.  I go the market to download another app, and I see that listed in the app market is Yahoo mail. I think, that's wierd.  I go the the download area and it says that Yahoo mail is in the process of installing, which of course cannot be the case since it is already installed. 

So I go and try to install another app, which I think is Maps but it might have been Gmail.  Same thing happens.  The app installs but the market thinks the app is still installing.

So now, I do a battery pull and wait a while and then turn the phone on and the Market is still saying that it is installing Yahoo and Maps (or gmail).

I call Verizon.  The nice lady on the phone tries to figure out what is wrong but finally tells me to go back to a Verizon store and get an exchange. 

I go tonight to the Verizon store and they see that I'm marked for a replacement and also the problem with the phone (since it has been "installing" these two applications for four hours).  They get me a new phone.  We activate it.  And the new phone has the exact same problem.  Every employee in the store (there were five) saw the problem and was at a loss.  What they did was do a force stop of the Market app after each install and then the App Market showed the app being installed.  But this should not happen.  One employee installed a task killer on it and suggested that I kill all the apps after installing an app.  They all agreed this is unacceptable, but at least it works.

I had to go home but they told me they would exchange the phone if it still is a problem but I'm at my wits end here.  The Droid X is too big.  The Incredible also supposedly has lousy battery life.  I don't know what do and I'm sorry if I sound desparate but this is just insane.

I'd be curious to know if anyone else is having such problems with the market app, along with phone that's constantly crashing.

It seems to me that the D2G has some serious defects.  Could this be why Best Buy pulled them?

Just so everyone knows, my Verizon phone before this was an LG Chocolate 3 that never had a problem.  Also, my work gives me a Blackberry Bold (with AT&T).  I've had it for close to two years and it is still going strong and has never so much as once crashed, let along not worked.

So the problem is not me.  It is the phone.

[moates]

I have provided some information below that may help.

Step 1 – Try clearing the market applications data and cache.

Clear market data and cache.

http://support.vzw.com/clc/devices/knowledge_base.html?id=34878

Step 2 – Try the market application once again.

Step 3 – If step 2 still has the same issue, try uninstalling the market updates (this would be on the same screen as clear data and cache.).

Uninstall updates

http://support.vzw.com/clc/devices/knowledge_base.html?id=34878