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My phone has frozen.
TeacherTina
Member

There were too many unauthorized entry attempts on my droid.  I can't access by entering my email or password.  Do I need to complete a factory reboot?  Will my pics save on the DS card?

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Re: My phone has frozen.
B33
Sr. Leader

Yup that what i would Do Just the Factory Reset...

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Re: My phone has frozen.
vzw_customer_support
Customer Support

You are on the right track TeacherTina. I suggest a factory reset as well. You can follow the visuals here http://vz.to/11CcsKr Please keep in mind this will erase everything from the phone. If your pictures were saved to the SD card prior they will not be deleted. Thank you.

Tominque B.
Please follow us on Twitter @VZWSupport

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