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My phone is on emergency call mode, I can not get to home page

pkzirk
Newbie
‎06-10-2013 04:15 AM

My phone is on emergency call screen, I can not get back to home page

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B33
Legend
‎06-10-2013 04:22 AM

Shut the phone off or if you can pull the Battery and then Press the Power button with the Battery out for 20 to 30 sec. then re-install the battery power it up.!  see if the issue vanishes if it does your good to go.. if not let me know we'll try something else  b33

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suzie2l
Newbie
In response to B33
‎11-22-2013 03:27 PM

I have a protector on my phone and don't know how to get it off.  Concerned I'll ruin it.  The numbers given to put into the blinking blank don't work. 

Can the battery be taken out w/o removing the protective cover.

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Jeremy1129
Contributor - Level 2
‎06-10-2013 07:25 AM

What device is it, if B's option did not work, try pressing emergency, the dial *#83786633 (dont press send) then press the home key, then OTA

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