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My phone will not receive text messages
Vickymiller1
Newbie
‎12-01-2013 03:59 AM

Ever since Thursday at 1pm, my phone will not receive text messages?  I can send them, but not receive any?  I've tried restarting, deleting all my text messages, dialing *228 pressed 2.  I don't understand what the problem is?  Can anyone help?

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Re: My phone will not receive text messages
vzw_customer_support
Customer Service Rep
‎12-03-2013 10:17 AM

I'm sorry your having issues with text messaging Vickymiller1. I know this ie upsetting but I can help. First, try removing all long and old text/pic messaging threads you no longer need. Secondly, power cycle your phone. Lastly, clear the cache and browser history to provide memory on your device http://vz.to/195aM9B. Keep us posted and let me know if you have any questions.


KinquanaH_VZW
Follow us on Twitter @vzwsupport

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