Child Item

Site Totals

61416 Questions Answered 270 Categories

My touch screen does not respond

I put my phone down for 45 minutes, i come back and its turned off, it doesnt turn on for a while but eventually it does. everything works perfectly, everything starts up and loads and i can recieve phone calls. However, my touch screen does not respond to me.

whats going on? should i go to vierzon wireless store? im not sure if im insured or not, what if im not, will they still help me?

thanks in advance

Comments

budone

If you do not have insurance and the phone has not seen water or physical damage, VZW will replace it with a refurb unit up until one year of service.

As the phone was not released until April 29th 2010 you are still within VZW and the manufacturer warranty time period.

As for your issue, I would pull the battery for a minute or so and replace and see if that corrects the issue.

After that run Setup again (look in your apps) as part of that process involves the touchscreen.

timnitty

my phone can connect to my computer via htc sync, is there anything i can do on my computer to reset to factory settings or anything?

budone

If you want to reset the phone, Sync is not necessary. Make sure you save any pictures, docs, ringtones, music, texts and such. Also run backup assiditant to save your contacts. You also may want to save a .csv file of the contacts in your Google email account. A master reset deletes everything you have laoded or saved.

To do a master reset, MENU>SETTINGS>SD & PHONE STORAGE> Scroll to the bottom and choose FACTORY DATA RESET. Choose reset phone and internal storage and follow the prompts after that.

timnitty

my touch screen doesnt work!!!!

budone

timnitty wrote:
my touch screen doesnt work!!!!

Sorry, I forgot about that. :smileyhappy: Did you try the setup app and battery pull??? If that did not work, take the phone back to VZW to replace if there is not any water or physical damage. Is there any damage?

Also try this.... safe mode. See if the touch screen will work in safe mode.

Child Item