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Need help to get rid of yellow padlock
sallyb
Member

Help! my droid has a yellow padlock on screen.  Cannot do anything and it is asking for a password to unlock but I use a swipe unlock.  How do I get rid of the yellow padlock without going back to factory reset and losing all my text messages.

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Re: Need help to get rid of yellow padlock
Ann154
Expert
Expert

Does it say what kind of password?  Gmail? Or it is possible that someone did something to your phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Need help to get rid of yellow padlock
vzw_customer_support
Customer Support

I know it must be inconvenient to have difficulties unlocking your phone! We want you to enjoy your device! When did this start? Did you make any changes to the phone settings? Have you tried removing the battery? Is it asking for specific password?

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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Re: Need help to get rid of yellow padlock
sallyb
Member

I was told by your phone support to look up a solution on google.

Fortunately I received help from a friend and the phone unlocked.

However, the backup on the phone itself has never operated.

Everytime I go into Verizon to complain they tell me to just back up

on line but truthfully one of the functions of my phone should be to

back up and the response is frankly unacceptable.

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Re: Need help to get rid of yellow padlock
SydneyK
Sr. Member
Sr. Member

Glad to hear you got it unlocked. Regarding syncing, if you go to Settings > Accounts & Sync, is the Auto-Sync box checked?

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Re: Need help to get rid of yellow padlock
sallyb
Member

Yes it is on auto sync but has only synced 22 of the 1200 plus contacts I have.

I have gone to a Verizon store on repeated occasions regarding this issue.

When I was there last week the young man told me there was nothing I could

do and would just have to wait until I got a new phone. 

I will be so happy to get a new phone in december as this has been a major

source of contention for me.  With 4 phones on verizon and $200 plus each

month in phone bills the least you think I could get was a phone that backed

up my contacts.

My son  at the <Edited for privacy> line has a phone that shuts itself off mid-call on a

repeated basis.

I think that Verizon should sell a better quality of phone.  We are likely all

moving to Iphones as our update dates come as each one of our smartphone

lines have repeated issues.

Message was edited by: Verizon Moderator

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