Need help

hazeleyes
Newbie

Just got my new incredible 2 on yesterday did the update an now my screen will not rotate when I try to send a text message on when I go to facebook.  I did a factory reset, took out the battery but it is still not working can someone please help.

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rcschnoor
Legend

Not sure about your phone, but on the DX, under settings => display, there is a check box for auto-rotate. Check to see if you have a similar setting.

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hazeleyes
Newbie

Thank you for  responding but I check to make sure it was checked off and it is.  This just started happening once I apply the  update to my phone. Contacted HTC they had me do some troubleshooting it worked for a little while and now its not working again.  I will take it to a vzw store and have a tech look at it.

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jawsatl
Newbie

I just received an Incredible 2 and am having the same problem. I turn the "screen rotate" on and it doesn't work. Have had this phone for all of 3 days. Will call support but not sure if this is a hardware issue.

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