Never had a problem...until now.

[RacerGurl11]

I never had a problem with this phone until the update. Sometimes when I take a picture the phone freezes and restarts itself. It has ruined a few of my pictures. It's hard to describe but it like put the picture on the side of the picture in black and white all distorted. All of my pictures don't show up in my gallery. Is I turn my phone off n back on they show up. My phone is constantly loosing 3G and makes the internet super slow. I have to turn the phone off and back on. Anyone else having these problems with the update or does it just sound like my phone needs to be replaced?

[Wildman]

Did you hard reset the device before doing update because the main issue I have noticed is that since a update does not wipe personal data and retains settingsfrom the older code a problem comes from the information left over from update process, sometime a hard reset is a wise thing to consider to resolve these bugs..

[RacerGurl11]

I did a factory reset before I did the last update (4.08) it was working fine for the first week or so and now its something new everyday.

[B33]

I can agree alittle with this as i'm having issue's at Times with my Camera i'll Take a few Pictures an all works fine then all of a sudden it wants to lock up power it self off an back on. an it was doing it more than i wanted it too last night i unmounted my Sd's an stuck a different one in but it seemed not to fix the issue i did soft resets will little help from them an it was when i changed a feature that i guess jared it alittle an now it's working again. So i don't know whats causing the issue a brain toot! i guess   B33 

[KinquanaH_VZW]

Thanks to the community members for all your input regarding RacerGurl11's issue. I see from your post that many of the beginning trouble shooting steps have been performed, including a factory reset and your continuing to have issues. I'm sorry this is occurring because the camera on your phone is one of the most important features to use. I use mine every day because its convenient to save, and share with others, so I truly understand how you feel. I was unable to locate any known or reported issues with the camera on this device. If your phone is not damaged physically or by water and is still under the one-year manufacturers warranty, we can review the device and your account for replacement options. You can contact us via an alternate phone at 1-800-922-0204, at a corporate store location or via the Verizon wireless forum via private message. 

Just as a reminder, always make sure the following are completed before performing a factory reset when trouble shooting device functionalities :

1) Power cycle

2) Battery pull (for this device, not for all devices)

3) Ensure software is updated

4) Clear cache and browser history