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No Gingerbread...

huxley75
Newbie
‎06-10-2011 03:17 PM

I've tried updating my phone's software multiple times (via wifi or 3G) but it's never succeeded. I even took the phone into a store and the tech came back out after a few minutes and said everything is fine, just try running the update again. Still nothing. I've tried restarting my phone and running the update. I've turned my phone off, pulled the battery out, and then restarted the phone but the update fails. I've tried reverting my phone back to factory settings but still the update failed. What gives?

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hallcp1019
Contributor - Level 2
‎06-10-2011 03:27 PM
Have you rooted or used any nonstock roms? These can lead to failure
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Cody21
Master - Level 2
‎06-10-2011 03:29 PM

Also, what does " I've tried reverting my phone back to factory settings but still the update failed."  mean?

 

Did you in fact do a Factory reset? What is the version showing in your Settings?

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huxley75
Newbie
In response to Cody21
‎06-10-2011 04:31 PM

Yes, the phone has been rooted - that's why I did the Factory Reset to see if I could install the update.

 

My phone is running Android 2.2 and its Version number is: 2.3.15.MB810.verizon.en.US

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Cody21
Master - Level 2
In response to huxley75
‎06-10-2011 04:39 PM

gonna be hard to help since you had rooted.  Personally not sure how that affects the migration path - even though you "believe" that you got it back to some base level OS ...  You might need to get that level of assistance over in another droid forum, but it is probably a TOS issue here in this one &  Verizon will likely flag this ... time will tell.

 

good luck. 

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KropsMom
Enthusiast - Level 2
In response to Cody21
‎08-26-2012 05:24 PM

What does "rooted" mean?  This is all over my head. lol

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Wildman
Legend
In response to huxley75
‎06-10-2011 04:41 PM
huxley75 wrote:

Yes, the phone has been rooted - that's why I did the Factory Reset to see if I could install the update.

 

My phone is running Android 2.2 and its Version number is: 2.3.15.MB810.verizon.en.US

Hard reseting does not restore the device to stock status to recieve the update, you have to restore the device to stock status and a hard reset does not delete rooted file....   Besides you do relieze that rooting is against TOS and voids your warrenty?  Posting for support on a carriers site isnt the wises thing to do, you really need to research a solution on the forum that you recieved the uncertified software from because a solution can not be discussed here..

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huxley75
Newbie
In response to Wildman
‎06-10-2011 04:53 PM

Good to know...

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vereyezuhn
Master - Level 3
In response to huxley75
‎06-10-2011 05:02 PM

I'm surprised the reps even touched it when you took it into a Verizon store with it being rooted.

 

We're not even supposed to talk about this on here.

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huxley75
Newbie
In response to vereyezuhn
‎06-10-2011 05:05 PM
vereyezuhn wrote:

I'm surprised the reps even touched it when you took it into a Verizon store with it being rooted.

 

We're not even supposed to talk about this on here.

Then let's close the discussion - I didn't realize that I couldn't reset the phone back to factory defaults if I wanted to.

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Kh-Phil
Moderator
Moderator
In response to huxley75
‎06-10-2011 05:10 PM

Dear Community Members,

 

Since the topic in this thread is straying into violations of the TOS, this thread will be closed to further comments.

 

Thank you for your participation.

 

Paul-D

Community Moderator

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