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No longer connects to Windows 7 after update
PiezoSapphire
Member

I selected update a couple of days ago (March 26) and my phone updated. Now, it won't connect via USB to any of my Windows 7 computers. In my Device Manager, my portable devices shows a warning symbol on the MTP Device. Removing the driver and allowing the MTP driver to reinstall doesn't work. This happens on the two Windows 7 computers (one is ultimate) I have. MediaSync on my phone says it didn't connect and shows a red exclamation mark in notifications and asks if I want to try again. I try again, and the Media Sync symbol disappears but my phone still isn't connected.

Any suggestions on how to solve? (Is there some where in the phone that I make sure MediaSync acts as a drive when plugged into USB?)

Any apps that will allow me to bypass the problem?

Thanks,

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Re: No longer connects to Windows 7 after update
PiezoSapphire
Member

Solved! The phone had switched to MediaSync instead of mass storage. I don't know if it was caused by the update, or something else happened at the same time. To change,

1. Go to menu==>settings==>usb settings

2. Set to "ask on connection" or "mass storage"

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Re: No longer connects to Windows 7 after update
cln543
Member

I've also lost MediaSync recently (possibly since the update) but running XP - I've changed the USB setting as above with no luck. Utility App Driver on computer also doesn't seem to be working - just sits there upon launch. Want my MediaSync back!!

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Re: No longer connects to Windows 7 after update
JerryF
Sr. Member

Because of the receny update try re-booting your phone THREE times in a row.  This has corrected problems for other folks.

JerryF

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Re: No longer connects to Windows 7 after update
k32
Member

I also can't get the media sync to connect after the update. I can get the mass storage to work with no issue, but media sync is having issues.

Every time I connect with media sync, Windows 7 pops up a message stating that the driver failed to load and to contact Samsung. So I contacted Samsung support, which was completely useless.

I need the media sync to work because that's the only way I've found to get DRM-protected media files to transfer properly to my Charge. If I copy them to my phone while in mass storage mode, I can't play them because there is a licensing error.

Any help would be greatly appreciated!

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Re: No longer connects to Windows 7 after update
cln543
Member

After much reading through all problems people are having with this, I FINALLY got it work on my Charge!!  I've set the USB settings to 'ask on Connection' but this time instead of choosing "media player" like you would think since you're wanting to put music on your phone; instead this time, i chose "mass Storage" & my computer found my phone!  I was then afraid it'd overwrite my current music files on my phone, but it didn't..

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