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Not able to transfer any of my pics/video after most recent update?
EmiriBest
Newbie
‎09-02-2014 05:50 AM

I am almost out of data space, and need to transfer all 6GB's of pics/video data to my computer.  I have tried looking up this issue, but have not been able to find my specific issue answered.  When I connect my device to the computer with the PROVIDED USB cable, the XT1080  does not show up. I used to be able to plug it up and either a screen would pop up, or I could manually go to XT1080 > Internal Storage. TIA

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Re: Not able to transfer any of my pics/video after most recent update?
vzw_customer_support
Customer Service Rep
‎09-04-2014 05:57 AM

Hi EmiriBest - Let's get your USB connected again! Have you tested multiple cables? When connecting to computer does anything display in the status bar of the device?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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