Okay, replacement #2 arrived.
The good;
Looks like a new phone.
The bad;
Freezes up constantly, especially during the registration process! Touch screen totally non-responsive. It's going back, too. May have to put up with this POS original phone, which I had to have the store reset for me.
Verizon's customer service has went in the circular filing cabinet, as far as I'm concerned. I get better customer service at my local chain auto parts house.
At the end of the day, I still have junk for a phone and I'm no closer to resolving the issue. No one wants to step up to the plate and say, "Here's a phone that will work." Reason why? They can't. Policy says I can only receive a used (read: some one else's headache) phone. No one want to send a new one.
I pay too much each month to be treeated like a red-headed stepchild everytime I need help with this {word filter avoidance} Droid. When this contract is up, I'm gone.
raystankewitz wrote:To vereyzuhn,
1) That last reboot in less than 48 hours after resetting the phone was on a very sterile device. No 3rd party apps were installed just to confirm if it was an app or not. Obviously not an app. Defective device, my friend. I work with devices daily that make this thing look like a doorstop so I think I know defective when I experience it.
2) Two replacement phones were sent out to me. The first one was "Very used" in appearance. No mistaking this one for a 'refurbished' phone. Just someone else's headache, repackaged and sent out, hoping I would accept it. Scratched, keyboard and housing very 'polished', i.e.,. worn from being used. That unit was totally unacceptable and it should have never been sent out.
Second phone looked brand new. It looked that way most likely because it wouldn't stop freezing constantly. Like on the initial four or so start-ups, then in the middle of registration. This one had issues big time. I was forced to pull the battery too many times to 'unfreeze' it. Another junker, unfit for use. And for the record, they were both sent back post-haste. Verizon had better not bill me for them because I have receipts in hand. That I will take to court.
3) The phone I purchased was supposed to be a new unit. Nowhere on the box did it say it was a 'refurbished' unit. To package a refurb and misrepresent it as a new device is illegal and grounds for a lawsuit. I've been in retail before so I know what can and will happen in a court of law if that were the case. Maybe we should start a website so we can track the ID numbers of these defective Droid 2 Global units, just to see if they really are being passed off as new.
BTW, the device just rebooted itself about an hour ago. What a piece of bovine droppings. Maybe I will try contacting Motorola directly to see if they will help me out with this issue. It's obvious that Verizon just doesn't care and they have no intention of making this right.
2. I would definitely follow up with some sort of complaint about this. These refurb replacements are *supposed* to go through a huge check-list and are NOT supposed to be sent out in used condition. Every warranty or Asurion replacement I've ever received has been brand new looking, so I've been pretty pleased with this policy.
3. It says in Verizon's warranty and insurance policy that they send out "remanufactured" or "Certified Like-New Replacement" devices for these claims, not necessarily new ones. I believe this is also in the contract you sign. You can find more information here: http://wirelesssupport.verizon.com/faqs/Features+and+Optional+Services/faq_equipment_insurance.html?...
I just wanted to emphasize returning your original phone(s) when you get a replacement, because we've had a LOT of posters on here complain about getting a bill after doing a warranty or insurance claim, and it's either because they didn't know they had to return their original phone, or they didn't know their phone couldn't be damaged when doing an insurance claim. Glad you sent yours back, you shouldn't have to worry. I just wanted to point it out just in case
