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Oh...And another thing! A Verizon Issue.

GeorgeS
Newbie
‎06-18-2011 06:45 PM

Please be aware that you all only have 14 days to return your Samsung back to Verizon.  After I was with them for more than 15 years, they decided to change their contract in January of 2011 from the 30-day deal.  So, of course, I being their pride and joy of customers have absolutely no clout in trying to return my device for a similar device after 17 days... ugg.

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vidguy7
Contributor - Level 2
‎06-18-2011 07:51 PM

The 14 day policy has been in effect for a number of years.  I guess you have a very old phone.  :smileywink:

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GreenRobot
Contributor - Level 3
In response to vidguy7
‎06-18-2011 08:12 PM

I'm guessing you had a blackberry before??? 

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Ann154
Community Leader
Community Leader
‎06-18-2011 09:28 PM
It was a 30 days return period for phones and smartphones until January of 2011. Then it changed to 14 days.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vidguy7
Contributor - Level 2
In response to Ann154
‎06-19-2011 02:21 AM
Weird, because I was last with Verizon about 3 years ago and I seem to recall it was 14 days back then.
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Not applicable
In response to vidguy7
‎06-22-2011 04:28 PM

Much thanks to the community members!

 

We do have a 14 day return policy. This has been in place since January 2011. We had a promotion period of time where it was 30-days.

 

The 14-day return policy is discussed and accepted at the time of purchase.

 

Thank you!

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