PLEASE HELP-STILL SAME PROBLEM AFTER 4 MONTHS- Dinc caller ID problems with 2.2

[jasonvancouver]

PLEASE HELP-STILL SAME PROBLEM AFTER 4 MONTHS- Dinc caller ID problems with 2.2

Hi, Everyone. Ever since 2.2 dropped to my Dinc, I have been having strange intermittent problems with caller ID. This morning my mom called at 10am, and all I saw was the number and no caller ID, then she called back at 1015 and I saw her caller ID.

I have moved all of my contacts to google, I have prefixes and dashes between all of my contacts. I have done 2 hard resets and most recently Verizon sent me a warranty phone. The caller ID worked for a while, then every other day, I would have problems with caller ID showing up with contacts that call me frequently. What I am saying is that caller ID will work with a contact for a few days, then fail with that same contact, who calls from the same phone #.

Just got off the phone with Tier 2 technical support at Verizon and they advised I uninstall my apps. to see if there is an app. that is conflicting.

I know that there are others out there with this problem.

Has anyone found a solution?

Is there a known app. that is interfering with caller ID?

For people using microsoft Synch in their vehicles, have you guys had any problems ( I have Ford Edge, which plays the phone call through the speaker system) ?

Again it is very intermittent, caller ID fails probably on 1 out of every 10 calls, but it is still frustrating when I can't see who is calling me, when their contact info. is already added into my phone.

Thanks for any help... are my expectations too high - should I just live with this ?

[AZSALUKI]

i have the same issue and no solution. my wife can call with just the number appearing and then ten minutes later she can call and her name and pic appears. i've never really looked into it as it doesn't happen too often and i usually recognize it when just a number pops up. i guess i have "settled" on accepting this as it is a minor issue to me. i always figured it had something to do with the fact that i imported all my contacts into google so i have everyone doubled up (phone contacts and google contacts). one set has hyphens and the other doesn't. i thought that is what caused the issue, but now that you mention it, i did that right around the time i got 2.2....so i suppose 2.2 could be the issue?????

[jasonvancouver]

HEY VERIZON, YOU SAY YOU HAVE NO RECORD OF THE CALLER ID PROBLEM ON THE DROID INCREDIBLE, BUT THERE ARE POSTS IN YOUR OWN FORUMS, WHAT GIVES  ?

WE NEED YOUR HELP TO SOLVE THIS ISSUE !!

[Ann154]

This is a peer to peer forum for users of the phones and not a direct link to VZ tech supoort.  VZ employees only post occasionally on their own time.

If you need to email someone at Verizon about your issue, there is a "Contact Us" link at the top of the website.

[jasonvancouver]

Yes, my caller ID problems occurred only after the 2.2 update as well. 

[Android10]

Caller ID allows you to see the caller's phone number before you take the call. Caller ID may display the number of the person calling on your wireless phone (for all unblocked numbers). It may also display the name of the person if you've stored it in your phone's memory. Calls can usually be returned by pressing one button. Caller ID is an included feature that is typically added to your account when the service is first activated. Contact must be stored with ten digits on the handset to show caller id information. 

If you are using an application that accesses your  contacts try removing that application as it may have an effect on the caller id not functioning properly.  

1. From the Home screen, press Menu.

2. Tap Settings.

3. Tap Applications.

4. Tap Manage Applications.

5. Tap the program you wish to delete.

6. Tap Uninstall.

[jasonvancouver]

Still same problem. 

Out of 14 incoming calls, the caller ID failed 3 times.  Note that the failures were on people in my contacts list that had called at another time of the day and the phone was able to identify the caller, as they called from the same #. 

Strange. 

[budone]

Outta the blue question, were these calls made to you from cell phones or landline work phones?

[WVBill]

Do unique ringtones for your contacts work?

[Regulis7]

As of Jan 20, 2011 HTC has not issued a Known Issue concerning the Caller ID problem some people are having with the Droid Inc.

I would suggest you give HTC Customer Service a call at 866-449-8358 between the hours of 6am ~ 1am Eastern Time and see if they have a fix for the issue.  Since this error started after the 2.2 update to the OS it is software related issue, HTC/Google are the software developers on the Droid Inc.

If HTC has a fix for this problem please post your reply here so others will know what to do.

[jasonvancouver]

Hi guys,  I have talked with probably 5 different people at VZW and my concern regarding caller ID failer was escalated to their Tier 2 support.

I have pretty much given up on Verizon and their "help" team.  I seem to have the issue most when I am on a second call and someone else tries to call in.

Nothing I have tried has worked.  I have wiped the phone twice and received a warranty phone with the same problem.

I am glad that Verizon is finally realizing their is a problem.

If anyone comes up with a solution......I too would appreciate hearing about it.

thanksk !!

[Android10]

Make sure you have the most updated software on the device. 

From the main screen, touch Menu
Touch Settings
Touch About Phone
Touch System Updates

Ensure that you are not downloading any applications that may access the contacts and cause issues. 

Make sure that you have not downloaded an antivirus application, as it may adversely affect the contact list.  

Only use the default dialing application.   

Manually re-sync your contacts with your Gmail Account.  

[jasonvancouver]

Thanks for trying, Noah, but I have done all of your suggestions and more, including troubleshooting with HTC and getting a warranty phone.

If you take the time to google "called ID issues with droid incredible" you will easily see that you have a problem.  Go to any of the major droid forums and you will see people complaining of the issue both for the Incredible and HTC Evo.

Please do you research with the online community outside of this Verizon site before concluding you do not have a reported issue.

A 10 year old could google this issue and see that there is a problem.

However, thanks for trying.

[jasonvancouver]

I will absolutely post any solution I hear of, including posting on all of the other Droid forums out there.

Verizon has pretty much been worthless is trying to correct the issues. 

Verizon has good intentions - absolutelty and they are offering suggestions that makes sense, but they have failed to realize that there is an issue out there. 

As I said in the post earlier, 2 minutes of research by a 10 year old would reveal that several people have complained of this issue on the various Droid forums and blogs. 

Perhaps Verizon is not taking the time to do their research, or the problem is affecting too few of us for it to be worth their time to correct....that would be my guess.

For me, I have given up and am living with it. 

The problem occurs mostly when I am on a second line and a new call comes in. 

[jasonvancouver]

Note to Verizon, this problem started Post 2.2 Froyo update...you will also be able to verify this by doing a google search and seeing what others are saying on the forums and blogs. 

Other then that, the Incredible is the best phone I have ever owned.

[716EB]

I have had my incredible since summer 2010, 2.2, has problems, Caller ID does not work properly. No answers!! 

Iphone!!

716EB

[jasonvancouver]

See Verizon... you have a known issue. 

I guess by the time they do something about it, we'll all be on our next phone, lol !

[TDS40]

I'm on my second HTC Incredible. First one was replaced under warranty.

My issue. Most of the time Caller ID only shows the 10 digit number even when its in my contacts.

VZW tech support was not able to help me, but will replace the phone again under warranty????

I only see one solution to my caller ID problem, which is documented by VZW tech support yet still remains unresolved... change service providers.... I have been with VZW since 2002 and they have left me stuck holding the ball with a known defect. Unacceptable!

[AntonioC_VZW]

---

TDS40 wrote:
I'm on my second HTC Incredible. First one was replaced under warranty.

My issue. Most of the time Caller ID only shows the 10 digit number even when its in my contacts.

VZW tech support was not able to help me, but will replace the phone again under warranty????

I only see one solution to my caller ID problem, which is documented by VZW tech support yet still remains unresolved... change service providers.... I have been with VZW since 2002 and they have left me stuck holding the ball with a known defect. Unacceptable!

---

Hi TDS40,

I understand your discontent; I would be frustrated if my caller ID didn't work properly. You are a valued customer and we would do every thing within our ability to resolve the caller ID issues you are experiencing. Please ensure that you have the latest software version (Build: 3.26.605.1/Baseband Version: 2.15.00.07.28) installed on your phone. You can find instructions to view your software version at this LINK. Also, please make sure that your contacts are listed as Google contacts (Gmail contacts). Facebook, Exchange and other contacts may not be properly linked with caller ID.

I have checked my resources and this caller ID issue is not listed as a Known issue by the manufacturer; this basically means that the manufacturer has not been able to duplicate the issue (we understand some customers may experience this issue). If the issue is duplicated in the future a resolution will be worked on (most likely with a software update) and all Droid Incredible owners will be notified of resolution. 

Additionally, we could file a Product Issue Form with your device's particular information to document the issue and expedite a resolution. 

If you want to have a Product Issue Form submitted please complete an account verification form at this Link and then send me a Private Message including your full name and wireless number. I will then contact you by phone to complete the Product Issue Form. This will take a few minutes and will help us document the issue and will most likely expedite a resolution. If you do not feel comfortable completing the account verification form online you can also call us at 1-800-922-0204 at your convenience and ask our customer service representative to submit a Product Issue Form for your device.

Please keep in mind that this is a peer to peer forum; while our Social Media Team will keep on eye on the forum posts, we offer other options to contact us directly for assistance:

Via email 24/7 by clicking on this CONTACT US link, also found on the top right area of this page.

Via Twitter @VZWSupport Monday to Friday from 7am to 10pm and Saturday 7am to 4pm.

By phone at 1-800-922-0204 every day of the week from 6am to 11pm CST.

[Mahoningtown]

I have the same problem many of you are having.  My caller ID is intermittent on my iPhone 4s.  Some of you have different cell phones I see.  Well, I went to the Verizon store in Huntsville, AL next to Target on US 72 west.  They told me to add a "1" in front of the area code.  Although it worked for a few hours I still have the same problem.  It's ridiculous.  I've never had a problem on my "dumb phones."  This is the first smart phone for me.  What gives Verizon????  Can ya help?  I know that this isn't an official "Verizon" help area, but it is Verizon community forum!!!!????  So again, can ya help Verizon??????????????????

Yes, my software is up to date.  Yes I've reset my iPhone SEVERAL times (Reset ALL settings)!  Yes, I've dialed *228 and updated my roaming.  Yes I've updated my "Network  Settings."  I think Verizon needs to really research and fix this problem!