Phone discharging while plugged in at night, battery dead in the morning

[cwguth]

I'm using the OEM charger and OEM battery that came with my phone, and I charge it at night everynight. I also use the phone as my alarm clock, and have done so since I bought it over 2 months ago. Suddenly this week it has discharged overnight while being plugged in. This happened twice. I plugged it in and went to bed, leaving the desk clock on (with the night mode activated). The charging light was on and I used the phone while plugged in for a few minutes, and I made sure the charging icon was displayed on the battery icon. This morning I fortunately woke up before my alarm was supposed to sound, however the phone was completely dead. Orange charging light was flashing, still plugged in, but wouldn't do anything at all. I had to do a battery pull and plug it back in, charge for a couple of minutes, and then it would finally come back on. When it did, it showed the battery was at 1%. It is now charging normally, back up to 18% after about 40 minutes of charging, and hasn't frozen again.

The first night this happened, I did not have an alarm set at all. The second night, I did have an alarm set with Alarm Clock Plus app.

I know there is a pending software update, however it hasn't been pushed to my phone yet, and when I try to have the phone search for an update, it shows the update is there but gives me an error message when I try to download it. From what I understand, I just have to wait until Verizon decides to push the update to my phone, is that correct?

Thanks.

[Jax_Omen]

Have you had abnormally hot weather this week? If the phone gets too hot it stops charging...

I'd not use the desk clock mode IMO.

[ChristinaB_VZW · Accepted solution]

HI Cwguth, 

Great news! There is an update for the Incredible 2. This is not  an update to the Gingerbread software, but is an update for the issues you have experienced. Below I have listed the link for the update, which provides you with the benefits of the upgrade.

http://support.vzw.com/system_update/htc_incredible_2.html

To pull the update from the device, please follow these steps:

Press Menu

Press Settings

Press About Phone

Press System Updates

I hope this information is helpful. Have a good day!

[gnwest12]

ChristinaB_VZW ,

The update defined in your response does not address Cwguth's issue.  

---

ChristinaB_VZW wrote:

HI Cwguth, 

Great news! There is an update for the Incredible 2. This is not  an update to the Gingerbread software, but is an update for the issues you have experienced. Below I have listed the link for the update, which provides you with the benefits of the upgrade.

http://support.vzw.com/system_update/htc_incredible_2.html

To pull the update from the device, please follow these steps:

Press Menu

Press Settings

Press About Phone

Press System Updates

I hope this information is helpful. Have a good day!

---

[Kaggr]

I agree with Jax, if the orange light is flashing, your battery overheated. I use to have that problem a lot if my screen was constantly on and the phone was plugged in. The phone shuts off when the battery gets to a certain temperature and won't charge until it cools off again. I'd download the battery widget from HTC and check the temperature periodically. It'll tell you what condition the battery is in and if it's overheated or not.

As for the alarm clock thing, I would just turn the screen off. Even on a low power setting, the screen heats up a considerable amount if you leave it on.

[evilynb3]

i go to about phone and updating is not an option

[evilynb3]

my phone has been doing the same thing. losing charge. i now can get an hour charge and that is it! help!

[evilynb3]

the fix you suggest is not in the droid 2 that i have. i do not have the option for updates like that.

[vzw_customer_support]

Hi evilynb3,

Please keep in mind that update information/instructions provided by previous representative are for the Incredible. For information about latest software update for the Droid 2 and instructions to download please visit http://support.verizonwireless.com/system_update/droid_2.html at your convenience. Please note that software update may take a few weeks to reach out all devices and you may not be able to download manually until update is pushed to your device.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/vzwsupport

[evilynb3]

i do not have that option in the about phone. mine does not have the option for updates in about phone.

[evilynb3]

in the software update section, it always says no updates. it will charge on the car charger and at work with the same usb cable i try at home.