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Phone not being in 4G
dkleid
Newbie

Thank you in advance for all of your help.

   I recently had to get replacement phone for a few problems that i was having with my Charge. When i got the new one i have noticed that the phone has  not been in 4G since the replacement. Has anyone had any problems of the sort? I would really appreciate any and all help because i do not want to have a phone that i am paying for 4G and not getting the 4G service.

Thanks-D

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Re: Phone not being in 4G
C_H_
Newbie

In your settings--> Wireless & Networks --> Mobile Networks --> Network Mode - is LTE/CDMA selected, or just CDMA?

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Re: Phone not being in 4G
dkleid
Newbie

LTE/CDMA

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Re: Phone not being in 4G
Ann154
Super User
Super User

Are you in an area that is supposed to have the 4G LTE network available? It wasn't clear in your original post.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone not being in 4G
dkleid
Newbie

Sorry Yes i am in an area that is supposed to have the 4g LTE network. When i had my first Charge (this is my 3rd) it worked fine. My second one worked as well now this one is not.

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Re: Phone not being in 4G
jco23
Contributor

what is your kernel version? look under "about phone" in "settings".

should end with FP1.  if not, then you don't have the latest software.

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Re: Phone not being in 4G
vzw_customer_support
Customer Support

Hello dkleid!  It’s important to be able to obtain a 4G connection on your 4G device!  After ensuring the network mode http://bit.ly/zLiEFX is set to LTE/CDMA, please remove & reinsert your SIM card http://bit.ly/KpmqmR  Let me know how that works out for you.

AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

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