Phone not being in 4G

[dkleid]

Thank you in advance for all of your help.

   I recently had to get replacement phone for a few problems that i was having with my Charge. When i got the new one i have noticed that the phone has  not been in 4G since the replacement. Has anyone had any problems of the sort? I would really appreciate any and all help because i do not want to have a phone that i am paying for 4G and not getting the 4G service.

Thanks-D

[C_H_]

In your settings--> Wireless & Networks --> Mobile Networks --> Network Mode - is LTE/CDMA selected, or just CDMA?

[dkleid]

LTE/CDMA

[Ann154]

Are you in an area that is supposed to have the 4G LTE network available? It wasn't clear in your original post.

[dkleid]

Sorry Yes i am in an area that is supposed to have the 4g LTE network. When i had my first Charge (this is my 3rd) it worked fine. My second one worked as well now this one is not.

[jco23]

what is your kernel version? look under "about phone" in "settings".

should end with FP1.  if not, then you don't have the latest software.

[vzw_customer_support]

Hello dkleid!  It’s important to be able to obtain a 4G connection on your 4G device!  After ensuring the network mode http://bit.ly/zLiEFX is set to LTE/CDMA, please remove & reinsert your SIM card http://bit.ly/KpmqmR  Let me know how that works out for you.

AnthonyTa_VZW
VZW Support
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