Synopsis: During a phone call, if I trigger the proximity sensor (by holding the phone to my ear), the phone returns to the home screen. I will often have to unlock the screen, as well. I expect that when I'm on a phone call, the phone will remain on the PHONE screen.
Why this is a problem: If I have to reach Verizon's tech support, for example, this is what I now have to go through:
1) dial number
2) listen to the option, "dial 1 for customer service, 2 for tech support..."
3) pull the phone away from my ear
4) unlock the screen
5) press the phone button to bring up the phone menu
6) press the keypad button on the phone screen to bring back the keypad
7) press 2
{word filter avoidance} Steps 4,5, and 6 should not be required. Often, by the time I'm ready to key an entry in, I hear the, "Are you still there?" question. So, now I've turned off the screen lock, and STILL have to go through steps 5 and 6. ARRRGH.
This is EXTREMELY annoying. It makes me long for a simple phone. I called HTC and Verizon - neither have an answer for this problem.
you have a faulty device. they don't typically do this. when i pull the phone from my ear, it is still in phone mode. i do still have to touch the number pad icon to pull up the number pad....but that's it.
Hi! I recommend that you do a soft reset. You can complete this by:
I did. It did not work. I received a replacement phone; it worked fine until the firmware updated, at which time the problem re-occurred.
There are several reports on the HTC web site the the latest firmware upgrade causes this problem. Two of my co-workers, who upgraded to Incredibles after I did, have the same problem now.
It's a real PITA, because it takes about 20 seconds to hang up the phone:
1) unlock the screen
2) drag the top bar down
3) select the call to go back to the phone menu
4) click "end call"
Thank you.
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