Phone storage space is getting low - NO it's not.

[prg38]

I have twice now rec'd this message, first time I took it in and they showed me to clear cache, I uninstalled some apps. but now 2 weeks later I'm getting the message,  I have 1.84 total space and 1.78 available on the SD card, 6.46 total and 5.64 available internal.  748mb total  and 527 available total memeory.  Went to my local verizon store again yesterday.  They advised a factory reset...What??  Is there any other solution?

And second question, how do I do this and not lose my contacts, are they stored on the SD?

[skippybowls]

Go to people, menu, import/export, save to sd card. As for a hard reset, I am just ignoring the notice and somewhat patiently waiting for a fix from HTC soon!

[brooklynotss]

wipe the cache partition (his will not delete your data or apps):

 Boot into recovery

1. 1. Press and hold Power, Choose "Restart" option
   2. When screen turns off, press and hold Volume Down and Power
2. When the white HBOOT screen appears, use the volume button to move down to “RECOVERY.”
3. Press the Power button to select “RECOVERY.”
4. When the Green Arrows and\or triangle and exclamation appears, hold the Volume Up and Power button at the same time.
5. Using the volume button, scroll down to “Wipe cache partition” and select it (power button).
6. Select "Reboot system now"

Now you have enough space to download and install the additional update. Verizon released 2 updates for the HTC Incredible, I'm guessing you only got one. Go to Settings> About Phone> Software> Build - 4.06 right? there is a 4.08 that (allegedly) resolves this Low on Space problem.

To get that update immediately (recommend connecting to WiFi for the download):

• Go to Settings> Date\Time> Uncheck Automatic and manually set your clock ahead 1 month
• Then go to Settings> About Phone> System Updates and it should be there waiting for you.
• follow the prompts, it'll take about 10 minutes.

[jennster]

holy cow! 

okay... i had 4.06 and i did what you said- set the clock ahead one month and went into settings and it is now updating my software to the 4.08.605.2 !!!  cool!

hopefully this will fix the issue!  thank you!

[jennster]

i'm baaack!  lol.. i got the update to download, but it refuses to install.  battery level is fine, it just gets stuck on the waiting to install screen and never fully does.  i've tried to restart the phone, but when i check the software, it's back on 4.06 even though it's tried to install the 4.08 three times now.

i just can't get it to really install it.  😕

[JoeL_VZW]

Thank you to the community for your replies. Several of these suggestions have fixed several users update problems.

Hello jennster

The software update should not be this hard. I can't imagine how upset I would be after all the steps you have already completed. I have another way to fix this that I've had tremendous success with,  please try a hard reset. Here's a link to the reset.

Please back up the device first. Once the device has been programmed please search for the software update. Menu> Settings> about phone> System updates.

Please let me know if this helps

Thank you

[jennster]

i really would like to avoid a factory reset of my phone if at all possible.  i don't enjoy losing EVERYTHING on my phone.  i have it there for a reason. 

[saveabull]

I have been having all of the same issues as all of the people posting on here.  I've been to the Verizon store on numerous occasions to ask for help.  Some of the reps have told me this is a known problem...others are completely clueless and act like I'm making it all up.  I can't believe I've been paying for service that I cannot use since November and Verizon seriously DOES NOT CARE to fix it!!  I am seriously considering switching carriers when my plan is up in August, just to find a carrier with better customer service.  The lack of respect for your customers is appalling.  I have the insurance and was offered another Incredible.  I don't want another phone with the same issues.  I can't understand why I can't just be given my 2 year upgrade a little early to get me out of this piece of garbage phone.  I'm willing to pay the upgrade fee for the phone I want, so it's not like Verizon is losing anything by doing it...and may be losing a customer you've had for a very long time because of your non existant customer service.

[bbqgriller]

So I have gotten it to reboot, however, it says I do not have enough space for the 4.08 update?

I have deleted one app to make room for the 8.6 MB file and still can not get it to install correctly. It just stays on the "Rebooting Now ..."  Screen. I have tried the change the date trick 4 times and I continue to have the same freeze up issue once it counts down to reboot.

Any more tricks? I am getting tired of having so many simple issues with a phone I paid so much for.

[RobRaney]

I have the 4.08 already installed.  I followed your instructions for clearing the cache... but, I still have the error.  Now, I can't even look at my text messages.

[ytcyguy]

Here it is the middle of April and I still had 4.06 instead of 4.08... Thanks brooklynotss !!!

[SueNYY2]

Hi Brooklynotss,

I have the same phone storage issue and followed your instructions. I have 4.6 and everything was going well during the installation of 4.8  until the phone said "install & rebooting". When it rebooted it told me there was not enough space to install the update and to clear some mail data gmail or yahoo.  But I have more than half of internal storage. I have 407mb left. I don't know what else to do. Thanks.

Sue

Forgot to add.. I have 6.35gb space left of internal storage and 412mb left of phone memory.

[RexManteca]

do you use twitter, facebook or any social networking app?  they were what was causing my low memory warning.  I had to clear their data storage.  ymmv.

[Reenster]

I followed brooklynotss procedure.  The first time, I did not have enough space to install the 4.08 version of the software update.  I just cleared some cash, deleted some apps, and tried the procedure again.  It took a while for my phone to restart, but at least it worked.  I have been using to phone for about 8 hours, and so far, I have not received the "low storage" message.  I even purposely used Facebook, Google Maps, and my other apps that used to cause the message in an effort to make the phone give me the low storage message, and so far so good.  I hope just hope that this is a permanent fix, and I don't have to resort to a hard reset or <Deleted> my phone. 

<Post eedited to comply with the Verizon Wireless Terms of Service.>

Message was edited by: Verizon Moderator

[nimiaj]

Read the post on link below. Explains what the internal storage that the error message refers to is.

http://community.vzw.com/t5/DROID-Incredible-by-HTC/HTC-Incredible-Phone-Storage-Explained-sheds-som...

The best way to avoid this issue is to check on apps that use up a lot of "data" storage when you look at the application details under Manage Applications. Go to Menu->Settings->Applications->Manage Applications. Then tap any application to see how much app storage, data storage and cache storage your app is using.

If you primarily sync with google contacts or exchange contacts, or have phone contacts and use verizon backup assistant, then you should check out the size of your Contacts Storage. Over time this can grow a lot, and if you "clear data" on it, it will rebuild itself and the size will be much smaller. HOWEVER remember, DONT do clear storage on contacts storage if you use phone contacts and have not backed up your contacts.

Also look at Google Maps, HTC Gallery App, HTC Mail App, Market App. For all of these the Cache has a potential to grow a lot. So clearing these helps. 

Also try and see if there are any bookmarks that you can delete in the Browser. Clearing Browser cache and history will also help.

[jennster]

i keep getting the PHONE STORAGE LOW/LOW ON SPACE message as well.

my cache is CONSTANTLY cleared. 

my internet browser cache is CONSTANTLY cleared.

i am not low-  and did not get this message prior to getting the latest update.

now, no matter what i do on my phone, it won't go away.

since the latest, last, update- my battery life has improved tons (thank god).... but this is the one issue i can't get to clear, or fix, or go away completely.

[mtosti]

I am having the same issue.

I peformed the procedure to clear the cache, and the 4.08 update downloaded.

When it rebooted to install it, it failed saying there is not enough space to install the update.

WHat do you suggest?

I have plenty of room on the internal storage, and SD card.  I do have the icon saying low on space.

Thanks 

[brian77]

I had the same problem drove me nuts , I did extensive research n ill tell u don't waste ur time clearing data in ur apps . The only fix is to make sure ur contacts r backed up n do a factory reset u will not loose pix after u do factory reset it will download new update n no more low phone space message , getting ur contacts back r simple go to accounts sync n sync ur backup it loads all ur previous contacts , then go to market n it will have all ur old apps , took me 10 min to do all this n well worth it cuss I tried everything else , best thing I don't have to buy a new phone

[AuD2b3]

I've been dealing with the "low storage space" issue for a few months now. Like many of you, I've been hesitant to do the hard reset because I don't really see how that would fix the problem. Seems like a reset would clear everything, but the phone would still be vulnerable to the same issue some time down the road. 

For quite a while, I've been dealing with the issue by uninstalling updates to apps like Facebook, Gmail, GMaps, Adobe Flash, and Amazon mp3. Doing so does get rid of the low storage message on my phone, but of course then I'm constantly bombarded with the message telling me to update my apps. Not to mention that I am stuck using outdated versions of some of the most used apps on my phone! This is definitely not a perfect solution so I returned to the blogs for another approach. 

Oh, I should say that I'm stuck on the 4.06 build. I periodically get prompted to install some updates (presumably build 4.08) but it never actually goes through the reset process. I click install and nothing happens! Nice huh? 

So I just ran through the process described earlier in this thread of rebooting, going through recovery, clearing cache, and rebooting again. This process did NOT remove the low storage message on my phone. Shortly after the reboot, I got the install updates message. This time, clicking on the message took me through some install process and rebooted the phone. But, once I got back to the home screen it told me I didn't have enough memory!! ARG!!! So now I'm back to square one. I've uninstalled updates to my main apps to clear the low storage space warning and am waiting for the install updates message again. If I don't get it, I'll try going through the hard clear cache steps and try again. Love Verizon. Love the flexibility of Android. But the serious lack of tech support is pushing me towards the iPhone. Hate to say it! But problems like this shouldn't happen for so long on phones that cost this much.  

[wesner0019]

I've also tried the above recovery steps but found that in order for the update to install I first had to clear the data for Facebook through manage applications. After clearing the data I performed the reovery steps and then the 4.08 update installed. Yeah!

[nell0712]

I have had this message of phone storage low for quite a while now too.  I deleted a lot of texts recently and that stopped the storage message for a while.  I also deleted my adobe files (open the internet > menu > more > downloads, and you can select and delete from there).  That helped for a while as well.

For the past week I've had the low storage message & the phone said it was preventing me from downloading the 4.08 update.  So, I did the same recovery steps outlined above and but the message continued. 

As mentioned, I had to clear data through Settings > Applications > Manage Applications.  I picked facebook, twitter, and some others I thought may have a lot.  Then I went through the recovery steps.  Once the phone restarted I didn't get a chance to get to the step of advancing the date one month.  The system was already prompting me to install the update.  My phone then froze at the restart.  I opened the back, took out the battery, then put it back in.  I restarted the phone and seem to be all set now with the new 4.08 update.  I am so thankful for the help from these posts!