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Phone turns itself on after updating ver 4.5.5. Verizon offers no solutions

buddy1
Newbie
‎06-22-2011 04:19 PM
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vereyezuhn
Master - Level 3
‎06-22-2011 04:33 PM

Turn it off again, and it will stay off. This is widely reported on these forums, and that is the solution.

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Wildman
Legend
In response to vereyezuhn
‎06-22-2011 04:42 PM

Also try cleating cache...

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Cody21
Master - Level 2
In response to Wildman
‎06-22-2011 05:30 PM

@Wildman - FYI, I did the WIPE CACHE ...  does NOT fix the issue.

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DionM_VZW
Verizon Employee
In response to Cody21
‎06-28-2011 04:57 PM

To the OP and to anyone that has experienced this issue, I am happy to assist. If the great suggestions that have been offered by the community have not resolved this matter, please send me a personal message. Please include your name, your mobile number, and a time frame during which you would prefer to be contacted. Thanks! 

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Cody21
Master - Level 2
In response to DionM_VZW
‎06-28-2011 06:06 PM

With all due respect Dion, be careful what you ask for ...  this problem that was introduced in GB is WIDELY reported by hundreds (or thousands?) of people.  Moto is very aware of the problem and likely working on a software fix.  A WIPE CACHE or a FACTORY RESET does NOT fix the problem.

 

ref:  https://supportforums.motorola.com/thread/51621?tstart=0

 

 

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DionM_VZW
Verizon Employee
In response to Cody21
‎07-02-2011 01:33 PM

And thanks for the head's up, Cody21! I know it's a tough situation, but that's why we're here :smileyhappy:

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bearone21
Legend
In response to DionM_VZW
‎07-02-2011 03:58 PM

most folks affected, me included, have said that it stays off after the 2nd time. to me, not a big deal.

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Cody21
Master - Level 2
In response to bearone21
‎07-02-2011 04:22 PM

Agreed.  More of an annoyance right now, but hopefull this new 'feature' will be fixed with the impending fix update.  (crosses fingers).

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thehudd
Newbie
In response to Cody21
‎07-02-2011 06:10 PM

I've learned just to live with it. No problems with anything else.

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Cody21
Master - Level 2
In response to thehudd
‎07-04-2011 01:44 PM

The good news is that there is a rumour floating around in other forums that a "fix update" is coming in the next few weeks.  Version .602 has been given to Verizon for their testing before general release. 

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B33
Legend
In response to Cody21
‎07-05-2011 08:48 PM

Cody its those little Grimlins inside there wanting out.!  :smileyvery-happy:    :smileywink:  an dont want the phone to go off !  But i hope there is fix for the ones having this issue. Soon

 

Update: Just shut Down Birtha an No problems So far.

 

 

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arielflight
Newbie
In response to vereyezuhn
‎11-04-2012 07:22 AM

That doesn't work for me.  Not only does it turn it's self on, it dials the last number that was called.  I tried taking the battery out, as well.

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