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Phone wont charge or hold a charge
adrianna123
Member

Even plugged in, my phone will not charge and now will not hold a charge. I believe these phones dont have a removable battery...now what...

Re: Phone wont charge or hold a charge
B33
Sr. Leader

You posted in the Motorola Droid Mini Forum so it sounds like you have a Mini correct?  If so having a removable is correct the battery in theses phones are not removable but you can send the Device into Motorola and they can repair the battery and as for a Charger have you tried another charger?  or have possibly another Motorola charger I tend to keep a few around for instances as of this so if you have a spare you might try that if you need Motorola's repair facility here's there link..

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/96065/p/30,6720,8881...

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Re: Phone wont charge or hold a charge
dily22
Member

I am having the same issue. My phone is dead. My husband as a MINI as well. I have tried all 4 charges in our possession for these phones and it does not charge. What are my options? If the phone is dead and unable to charge and I am not willing to send it in to motorola, can I get a new device? If I change the device on the plan, can I change the plan from a smartphone/data plan to a simpler plan? I don't want to have to pay for a dead phone every month.

Re: Phone wont charge or hold a charge
dily22
Member

*has

*chargers

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Re: Phone wont charge or hold a charge
vzw_customer_support
Customer Support

dily22,

We want to get you back into a reliable phone as soon as possible, I'm sorry to hear about the problems with this one. Does the LED indicator light up at any time? Please press and hold the power volume down keys at the same time for 1 minute, then release. Please reply if this does not bring the phone back up. When was the phone purchased? Is there any physical or water damage?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: Phone wont charge or hold a charge
OnawaTheMighty

I'm having the same problem with my brand new mini. I tried your advice of holding down power and volume buttons. Nothing. What are my options. This is very disappointing!

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Re: Phone wont charge or hold a charge
B33
Sr. Leader

Try a Factory Reset.! 

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Re: Phone wont charge or hold a charge
OnawaTheMighty

my phone won't even turn on. How then do I do a factory reset? Itried pressing down the power and volume buttons--nothing!

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Re: Phone wont charge or hold a charge
B33
Sr. Leader

Ok do you possibly have another charger you could use to charge your Mini, another thing your battery may might be in a Deep discharge if so Let it charge for a couple hours if you don't see anything then, Take the phone back to your local Store and have them take a look at it they may have to replace it for you..

But try charging for at least 2 hours see if the phone shows anything then..  Good Luck  b

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Re: Phone wont charge or hold a charge
OnawaTheMighty

I had it plugged into the computer for a few hours and then plugged it into the outlet all night--nothing. I'll take it back to a Verizon store. TThank you so much for your advice B33!

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