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Phone works but screen won't appear..What happened?
TELLEM
Member

I was using an app and when I went to the home screen the screen started to flicker. I turned the phone off but when I tried to turn it on it doesn't bring the screen up. I tried removing the batterry and letting the battery die, but that didn't work.

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Re: Phone works but screen won't appear..What happened?
vzw_customer_support
Customer Support

Hello TELLEM.

Let's work together to get this fixed. Here are a few things that have been proven successful in turning on your phone screen:

> Hold your volume down and power key together for about 10 seconds.
> Plug your phone into a different charging source.

If your screen shows while booting, then goes out; an application could be the cause. You can test this by running your phone in safe mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42081  

Let us know if you need further assistance after trying these steps.


Thank you
TanishaS_VZW Support

Please follow us on Twitter @vzwsupport



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