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Photos saving with size of 0.0 after update

Is any one else having problems with their pictures saving, after applying the update?

I can take a picture and it looks like it is saving to my phone, but when I try to open it from the camera application, it shows an icon of a mountain and the file size is 0. I have tried opening it from the gallery - same issue. I have copied my pics to my pc - when I try to view it from my PC, the file opens to a blank file in paint. I have cleared my camera data from my phone, but still will not save a newly taken pic successfully.

Any suggestions would be greatly appreciated!

Comments

Wildman

Try clearing the Media Storage and Gallery data also..

Gigi0105

I'm having the same EXACT problem! I was thinking my SD card was full, but when you look at the properties, it's 3/4 of the way empty! If I delete a few pics, it will save a couple. but once I get to a certain point, no more are saved and i get that gray square icon like you're getting. If you find out ANY answers, please, please e-mail me at sherryroberts100@gmail.com

Thank you!

Verizon_Support

Thank you all for your responses. I appreciate the time you take to help out our fellow community members.

@Gigi105,

I researched this and did not find it to be a reported known issue. Try removing and reinserting the SD card in the phone while the phone is off and then power on. Re-test and see if this helps.

If it is still not saving the pictures you are taking then you may need to perform a hard reset. Visit the following link to steps http://bit.ly/oV4Meh.

Keep me posted if you are still having any issues after performing the above steps.

JohnB_VZW

Follow us on Twitter @VZWSupport

staceywilk77

I have been having this same camera issue for over a month. The only fix is rebooting my phone. But I'm still not able to open the photos I took that resulted in the "grey mountain square" icon. I'm able to see them in the thumbnail view though. I've also tried downloading another camera app, but it has the same issue, so I think it's a techincal issue not software.

I'm on phone number 4 in just over a year..I'm ANNOYED!!

mikki-6971

I have tried rebooting...removing the sd card....force closing the camera and then restarting. These actions will only work for a few hours...then when I attempt to start the camera...I get a message that says something like "Oops the camera cannot be started". I then have to go through the same process again. Very frustrating. Verizon tech says there is not a known issue. Hmmmmm

Connected by DROID on Verizon Wireless

notmissinout

Hmmm, I'm sad to see this post chain. I'm also having the same problem with pics not saving properly. I take the picture, it shows on the screen, but then does not save to the gallery. When I go to scroll through the picture gallery, I see only a generic gray icon, and when I look in the DCIM folder I see a 0.0 mg jpg. If I try to open this jpg, it says it's been "truncated". This has happened several times over the past two months, but the biggest bummer was last night. I was at the hospital to see my new Godson and took a couple of perfect shots. Now they're gone!!! So it seems nobody here has heard any tips to retrieving those truncated files.

I also find it curious that Verizon is saying it's not a known problem, when clearly there's a bunch of people here that know about it! :smileysad:

JG1956

I've been having the same problem for the past few months. It is very frustrating...I take a picture and sometimes it takes but most times I get that stupid grey mountain icon. I have lost a few really good pictures and I am getting pretty upset over all of this.

rebaceb

Same issue since the most recent update. This update also causes sounds issues with my phone. I take a picture and after it saves my phone says the file is empty. I am really frustrated with my phone. It cost way tool much for these issues.

Gigi0105

But, Verizon said there's NO know issues! hmmm..... WAKE UP VERIZON. YOU'VE BEEN TOLD! YOU HAVE ISSUES......

Sherry

<personal information deleted per TOS. Extra unneeded content also deleted.>

Message was edited by: Verizon Moderator

mikki-6971

JohnB_VZW - Can you please look into this issue again? There are too many people having the same issues as me, for there to NOT be a PROBLEM! You can no longer say there is "no known issue", because you have read the original post.

My phone is still behaving the same way. Hard reset, powering off and back on, removing SD card and reinserting it, using a different SD card, force closing the camera then restarting it again, removing all pictures from the SD card, NOTHING has changed the behavior of the camera and saving pictures. I can usually take one or two pictures before I get the grey mountain picture, with a 0.0 size file in the gallery or on the SD card. The picture appears to have taken and then saved (it shows in the small square window in the upper right hand corner of the screen), but then if you click on the small square to view the picture, it displays as the gray mountain icon. The DCIM folder will contain a 0.0 mg jpg file. When an attempt is made to open the file, an error appears saying that the image has been truncated. Several times a day, when I access my camera, I get a message that says something like "Oops the camera cannot be started". I then have to go through the same process of restarting, removing SD card, etc again.

PLEASE ADVISE!!

Thank you!

smd66

I am having the same issue. It has now been happening for about 2 weeks. i keep getting the mountain icon on pictures only not on the video camera...please help.

Kooshie

This is the same problem I have been having, but it is inconsistent. The other day the camera functioned pretty normally but then today I can't take not one picture that saved properly until the phone was rebooted. This has happened to me several times.

notmissinout

I posted earlier in this chain, because I'm having the same issue. I also called Verizon and was told it's not a "Known Issue", and I did all the suggested fixes, short of a hard reset.

So, I went to the Verizon kiosk in Costco this weekend and the technician there knew what I was going to ask as soon as I said "camera". He told me he has people coming in with this same problem all the time. It is a known issue, and has come about because of the latest updates on the phone, but there is no plan to fix it because this is now an older phone. So, basically, we live with it or we uprade the phone.

Totally sucks.

mikki-6971

That is not acceptable....I have had the phone less than a year

Connected by DROID on Verizon Wireless

bbray1012

Same problem as all the others. Must be known by now. Very Upsetting!!!!

staceywilk77

I continue having issues with the camera and audio. Finally complained last week and they sent me my 5th "certified refurbished" phone. I'm so tired of this. I'm tired of setting up my phone...losing text messages, games, data, etc.

Recently went to the Apple store to deal with issues we were having with my daughter's iPod Touch. 10 minutes later we were leaving with a BRAND NEW iPod Touch. Take lessons Verizon. Stop giving your loyal customers dud phones.

Verizon_Support

staceywilk77, it is never our intention to provide our loyal customers faulty devices. Our Certified Like-New Replacements go through a 100 point quality checklist to ensure you're provided a device in excellent condition. http://bit.ly/UlxGVT I am confident this replacement will be in great working condition. Once you receive the replacement, and you have any questions or concerns, please don't hesitate to reach out to us! Thank you for being a part of Verizon Wireless!

AnthonyTa_VZW

VZW Support

Follow us on Twitter @VZWSupport

WallyJ

It is frustrating to know that my pictures are lost forever. It takes a great picture... if you can keep it! My problem is sometimes I will have the little grey mountain icon, sometimes I will have a half photo half grey blocky glitch where I can see half the photo and half grey block. Sometimes the thumbnail will be there, but when I tap on it, it is not there. Sometimes I will tap it and the picture will come up, but when you try to share it, a grey block is halfway up the picture. I am about to go with an iPhone because of this. Can't be any worse. I am tired of missing out on pictures because of this glitch. This sucks!!!

nmoore

Glad I found this post. I feel a little better knowing it is just not me having this problem. Sometimes it will work great and other times I take a few pictures and go to look at them and all I see are gray mountains. I have lost so many good pictures that I can not retake and the only way to get rid of this problem is to reboot it each time. There are times when you do not have time to reboot like when my daughter is blowing out her birthday candles or my son is performing. After reading everyone's post on here I think it is time to call Verizon and ask for a new phone. For some reason I doubt they will do anything about it, even though I have been with them 15 years, since before they were Verizon.

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