I hate to be the bearer of bad news, but hardware problems aren't generally fixable. Is there any damage to your device? How old is your phone? If it's within 1 year of purchase with no damage, we can look into sending you a warranty replacement. Please follow/Direct Message me (MikeS_VZW) with your phone number and I'll explore this option with you. You may also call 866-406-5154 for immediate assistance.
I look forward to resolving this for you!
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