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Problem saving downloaded ringtone

escott2075

I'm new to my Droid (and smartphones in general) so please explain things in baby talk!

I downloaded a ringtone from Verizon, and got a text message. The directions say to press save audio, and when I do, it says "unable to save attachment". If I press the attachment, it plays, but won't save to the music folder, nor is it in my ringtone list.

Any suggestions how to fix this? I know I was dumb to buy a ringtone, but since I did it I'd like to be able to use it.

Many thanks.

Comments

mswartz

I have had my Incredible for about a week, but have been a smartphone user for several years. I am having the exact same problem.

Can anyone help us out please? I've searched the user guide/manual, followed the intstructions provided during the purchase of the ringtone and searched the VZ Support site and have not found anything about this yet.

Android10

Dial *228 send and option 1 on the phone.

From the home screen, touch the applications tab (located in the lower left).

Touch Messages.

Touch the appropriate message.

Touch and hold the area outside the message / attachment.

Touch Save audio.

Touch Home.

Touch the applications tab (located in the lower-left).

Touch Music.

Touch the Library key (located in the lower-left).

Navigate to the saved location, e.g. Unknown artist > Unknown album.

Touch the tone.

Touch Menu.

Touch Set as ringtone.

Select an option.

Phone ringtone.

Contact ringtone.

Phone ringtone.

To set the tone as the default phone ringtone, touch Phone ringtone.

Contact ringtone.

To set the tone to a contact, touch Contact ringtone.

Touch a contact(s) then touch Save.

Note: Make sure you are using the default messaging application that comes with the phone.

If that does not work try forwarding the message to your number, then saving the sound file from the forwarded message. Press and hold on the message, then choose the option to forward the message and enter your mobile number.

If the file still does not save, make sure the file is not already saved on the SD card.

Snoopy77

Hi Noah, I have tried both options in your response and neither one works with my Droid Incredible.

My phone has been activated, but I still get the message "unable to save attachment."

When I try and forward the e-mail, I get the following message: "The DRM object included with this message cannot be forwarded."

The ringtones were purchased from Verizon's marketplace, so I am very surprised that it would be this difficult to get them downloaded to my Verizon phone. I wonder how many other Incredible users are losing money buying ringtones they cannot access on their phones?

escott2075

It didn't work for me either. Had the same thing with the cannot forward DRAM. Very annoying.

Android10

With the HTC Droid incredible you want to make sure that you are using the V CAST Tones Application when you download ringtones to the device.

V CAST Tones is the next evolution of the VZW Tones application and is available as an upgrade in the Android marketplace under the Verizon tab. V CAST Tones 4.5 continues to offer users the ability to browse the 100,000 track catalog, preview tones, and purchase Ringtones, Ringback Tones and Jukeboxes.

If not preloaded and found on the main menu, the application can be located in the Android Marketplace. Follow the steps outlined below to download:

Select the Marketplace icon on the device.

Once Marketplace is opened, select the Verizon tab.

Select the V CAST Tones application.

Select Install.

Result: The application will download from the Marketplace.

Once installed, launch the application from the home screen of the device.

If V CAST Tones is not located in the Verizon tab perform a search in the Marketplace. Follow the steps below to search for an application:

Select the Search icon at the top of the Marketplace main page.

Type V CAST Tones and press the Search icon again.

V CAST Tones will appear in the Search results.

Select the application and install.

Once you download the application, you would want to open the application to download and purchase ringtones. You would not want to use the method of sending the ringtones via message.

NG39

I'm a very annoyed Verizon customer right now also. I just ran into the same problem. There should be a disclaimer/warning prior to purchase. I feel that Verizon just conned me out of 8.97. Very very disappointed.

Android10

We apologize about the problems you were having getting ringtones to the device. Android devices are different from regular phones and have a different method for obtaining ringtones.

fidgty

check in your music app. I had the same issue..

chasers

Thank you so much Noah!! Worked for me! :smileyhappy:

Supermophed

Hi,

I tried to call *228 on my Thunderbolt and I don't even get a ring. Is the process different for a Thunderbolt?

Thanks,

Supermophed

Ann154

Supermophed wrote:
Hi,

I tried to call *228 on my Thunderbolt and I don't even get a ring. Is the process different for a Thunderbolt?

Thanks,
Supermophed

You are not supposed to do the *228 with the HTC Thunderbolt.

Ann154

@CruisinC3
Why did you resurrect such an old thread?

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