Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
Thanks so much for your question, celtk5!
I regret to see that you are having problems with your cell phone! Please let us know what we can do to help with that phone!
In order to activate an alternate device, make sure your phone is turned off and then try the *228 again. If that doesn't work you can always proceed with activating it via http://bit.ly/xB4iTc or follow these steps http://bit.ly/V7eoFJ.
If you're still having a problem it would be best to contact us in order for us to check the account provisioning.
Tamara H.
Follow us on Twitter @VZWSupport