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Quick Question regarding shipment of CPO Droid X

Received my CPO Droid X yesterday. Turned it on. All day, it shut off and rebooted itself, sometimes up to 10 times an hour. Did three factory resets throughout the day. Loaded NO apps. Continues to reboot constantly. Only way I can get it to NOT reboot is by setting the screen timeout to "never" and allowing it to sit with the screen on constantly.

Called Verizon last night. Said they would overnight me a new one that I would recieve via FedEX on Saturday.

My problem - I recieved the shipping notification and tracking shows the phone won't arrive until Monday. Problem is, I'll be out of town!

Can I go to a nearby Verizon Store to exchange this one, or is it too late since they've already sent the new CPO one? I'm quite irked that she said they would overnight it, yet it's still not going to arrive until Monday.

Thanks in advance!

Trish

Comments

crb79

TrishWills wrote:
Received my CPO Droid X yesterday. Turned it on. All day, it shut off and rebooted itself, sometimes up to 10 times an hour. Did three factory resets throughout the day. Loaded NO apps. Continues to reboot constantly. Only way I can get it to NOT reboot is by setting the screen timeout to "never" and allowing it to sit with the screen on constantly.

Called Verizon last night. Said they would overnight me a new one that I would recieve via FedEX on Saturday.

My problem - I recieved the shipping notification and tracking shows the phone won't arrive until Monday. Problem is, I'll be out of town!

Can I go to a nearby Verizon Store to exchange this one, or is it too late since they've already sent the new CPO one? I'm quite irked that she said they would overnight it, yet it's still not going to arrive until Monday.

Thanks in advance!

Trish

It sounds like there might be an issue with your battery.

Just for the sake of eliminating possible issues try a factory reset. Sometimes CPO's are shipped without all the settings being reset to stock. As for the Saturday delivery, that's typical of FedEX, an overnight package will always deliver on Monday unless a Saturday delivery fee is paid.

No your local store cannot exchange the phone for you, even they would have to order a replacement phone via mail. You could try to contact VZW and have them ship the phone to the store for you.

Back to the battery. Did you give the phone an uninterupted 8hour charge with the wall charger before using it?

Also, just for the heck of it have you tried a battery pull reset? It's just where you remove your battery for a couple of seconds and replace it. In most of the cases I have heard of like your's, this fixes this issue. The rest turned out to be an issue with the battery itself.

jtlucas74

This makes me nervous...I just got my CPO DX today and will be plugging it in tonight. I hope I don't have any issues with this phone or I will be really disappointed.

crb79 wrote:
TrishWills wrote:
Received my CPO Droid X yesterday. Turned it on. All day, it shut off and rebooted itself, sometimes up to 10 times an hour. Did three factory resets throughout the day. Loaded NO apps. Continues to reboot constantly. Only way I can get it to NOT reboot is by setting the screen timeout to "never" and allowing it to sit with the screen on constantly.

Called Verizon last night. Said they would overnight me a new one that I would recieve via FedEX on Saturday.

My problem - I recieved the shipping notification and tracking shows the phone won't arrive until Monday. Problem is, I'll be out of town!

Can I go to a nearby Verizon Store to exchange this one, or is it too late since they've already sent the new CPO one? I'm quite irked that she said they would overnight it, yet it's still not going to arrive until Monday.

Thanks in advance!

Trish
It sounds like there might be an issue with your battery.

Just for the sake of eliminating possible issues try a factory reset. Sometimes CPO's are shipped without all the settings being reset to stock. As for the Saturday delivery, that's typical of FedEX, an overnight package will always deliver on Monday unless a Saturday delivery fee is paid.

No your local store cannot exchange the phone for you, even they would have to order a replacement phone via mail. You could try to contact VZW and have them ship the phone to the store for you.

Back to the battery. Did you give the phone an uninterupted 8hour charge with the wall charger before using it?

Also, just for the heck of it have you tried a battery pull reset? It's just where you remove your battery for a couple of seconds and replace it. In most of the cases I have heard of like your's, this fixes this issue. The rest turned out to be an issue with the battery itself.

crb79

jtlucas74 wrote:
This makes me nervous...I just got my CPO DX today and will be plugging it in tonight. I hope I don't have any issues with this phone or I will be really disappointed.
crb79 wrote:
TrishWills wrote:
Received my CPO Droid X yesterday. Turned it on. All day, it shut off and rebooted itself, sometimes up to 10 times an hour. Did three factory resets throughout the day. Loaded NO apps. Continues to reboot constantly. Only way I can get it to NOT reboot is by setting the screen timeout to "never" and allowing it to sit with the screen on constantly.

Called Verizon last night. Said they would overnight me a new one that I would recieve via FedEX on Saturday.

My problem - I recieved the shipping notification and tracking shows the phone won't arrive until Monday. Problem is, I'll be out of town!

Can I go to a nearby Verizon Store to exchange this one, or is it too late since they've already sent the new CPO one? I'm quite irked that she said they would overnight it, yet it's still not going to arrive until Monday.

Thanks in advance!

Trish
It sounds like there might be an issue with your battery.

Just for the sake of eliminating possible issues try a factory reset. Sometimes CPO's are shipped without all the settings being reset to stock. As for the Saturday delivery, that's typical of FedEX, an overnight package will always deliver on Monday unless a Saturday delivery fee is paid.

No your local store cannot exchange the phone for you, even they would have to order a replacement phone via mail. You could try to contact VZW and have them ship the phone to the store for you.

Back to the battery. Did you give the phone an uninterupted 8hour charge with the wall charger before using it?

Also, just for the heck of it have you tried a battery pull reset? It's just where you remove your battery for a couple of seconds and replace it. In most of the cases I have heard of like your's, this fixes this issue. The rest turned out to be an issue with the battery itself.

Since it's a CPO, I'd go straight away and do the factory reset on the device. Sometimes issues sneak through quality control, but for the most part these issues are caught.

TrishWills

Yes, I allowed the unit to charge for 8 hours. And as I said, I have done three factory resets to the unit already.

I just tried pulling the battery, as the first replier suggested - waited over a minute and then reinstalled and booted the phone. As soon as the screen times out, the phone reboots. Also cannot make a call on the device without it rebooting within seconds into the phone call.

Very frustrating. I usually *prefer* to get CPO, just because I know that the device went through the hands of a technician and was "quality tested." Since this one has been rebooting itself since the moment I turned it on, I'll have doubts about purchasing CPO's from now on.

Just for good measure, I'll do another factory reset. Any other tips or ideas I should try?

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