How do you stop your phone from sending a single text message multiple times until you have to turn off your phone!?!!!! This should not happen. And a week ago I had to go down to the local Verizon store to fix duplicate contacts from going to even up to 9 or 10 copies of one name. After spending my valuable time (2 Hrs.+) there, I had to leave and it still wasn't resolved. I told a manager of the store my frustration and he just walked away from me. I'm canceling my account. And the fees to break my account agreement should be waived for all the time and problems I have had with Verizon! You did not live up to promises of a great company and great phone...I lived up to paying my payments. And why did my real name show up when I messaged this?!!!!! (As if I care anymore).