Child Item

Site Totals

61415 Questions Answered 270 Categories

Repeated dropped calls while using speakerphone.

I'm having problems that whenever I'm using my speakerphone, and my phone shifts position ever so slightly (no, the screen does NOT get bumped) that my calls often get dropped. At one point I thought it was just between myself and another smartphone user and had them restart their phone and we tried the call again. The calls continued to drop off so long as I was using the speakerphone, but would be fine if speakerphone was turned off. I was frustrated to find out that it was not just with other smartphone users, but with standard cell phone users as well that this issue was continuing to happen.

Anyone else having this issue? Any suggestions as to what might be causing it and what I might do to solve the problem?

Thanks! =0)

Comments

AnthonyTa_VZW

Thanks for posting itisme1!

I can imagine how frustrating it is dropping calls. This is something different, however, I am confident we can get this resolved together.

When did the problems with the dropped calls start? Did you notice the problem after downloading any particular applications? Do you use any type of case, cover, glove or screen protectors on your device? If so, have you tried the calls, using speakerphone, with the accessories off of the device? Have you tried soft resetting your device by powering it off, removing the battery and reinserting? If you have completed all of these steps, I would like you to try master resetting your device. This will remove any corrupted files or faulty applications, and allow the device to start afresh. Please ensure your device data is backed up prior to performing the reset.

Please let me know how that works out for you.

itisme1

I've tried all of the mentioned options to resolve the issue. It was a problem that existed from the very beginning when I got my phone. It has not mattered whether there has been a case or screen protector on/off. I've restarted my phone and have also completely reset my phone. I've also had to get a new SIM card as my phone totally lost ability to receive data service one day. So I'm still at a loss as to what more there is to do. As far as apps...it happened even before I downloaded really anything for apps to my phone. It seems that I can almost always be guaranteed a lost call if I happen to have the phone shift position while the speakerphone is on (the screen does NOT get touched). I've also had issues with the screen/keypad not staying illuminated to enter numbers for pin codes, etc. when I move it away from me. Maybe there is something within it's internal calibration that's messed up that keeps shutting things down when it should not be?

vanessas_vzw

Good afternoon itisme1.

I wanted to reach out to you personally. I sent you a Personal Message to see if I can help with the issue you are having using the speakerphone.

Thank you,

JerryF

Itisme1,

Quickly take 3 or 4 consecutive flash pictures in a row (turn on the flash so it flashes each time) to see if the screen goes black and the phone locks up. If it does lock up you will only need to remove and reinstall the battery, and then restart the phone to get it going again. Nothing will be erased.

Please let me know the results.

JerryF

Child Item