Repeated messages that I have to login to my google acount
Baseballmom08
Newbie

Since the latest upfrade to 4.4 operating suystem I get error notifications several times a day that there was a log in error to my google account and that action is required. I repeatedly log in. It only lasts a few hours. I have tried changing my google password. That worked for about a day. Is anyone else having these problems? Has my account been haked? do I have a virus?

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gaiusgracchus
Enthusiast - Level 1

I got rid of it by removing my gmail account completely and restarting the phone.   This was done on an HTC android phone.

I went to settings (selected the box of 9 dots then picked the Settings icon that looks like a gear) and scrolled down to Accounts & sync).

Then highlighted Google and where it said "Sync is on" went to the rightmost side of display with the three dots (---).

Selected the three dots and it offered choices:   'Sync now'   and 'Remove'.

I chose 'Remove' and restarted the phone afterwards.

Problem is gone.   I might reinstall the Google account at some point, but for now the problem has completely disappeared.

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jsasin
Newbie

I had same problem. Had to reboot and factory reset several times. Finally I was shipped a free replacement that finally fixed it. I still have tons of issues with this phone. I have upgrade in a month but can't upgrade early in store have to do over the phone and wait for it to come in the mail. I wish Verizon would change that policy as I am old school and would like to physically hold my new phone and then be able to take it home then and there

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BobFarley
Enthusiast - Level 1

I've been having the same problem for months... It came with kitcat, which hasn't seemed to help me any; just give me this headache. I know it has something to do with not being able to connect to Verizon Cell towers. It only happens when I am at work because my phone connects to another cell network and gives me the bars at the top with the red X on it that says only emergency calls are allowed. When I am at work, it kills the battery in about 5 hours, forces me to reenter my google password a ton of times every day and, of course if I forget to plug it in, I go home without a phone. Verizon really sucks at support too. I went to both Verizon and Motorola and they said they needed to do the mobile desktop, so I let them. But they don't get that the problem doesn't happen when I put the phone on the windowsill because then I have Verizon service. What boneheads!

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LPJTech
Newbie

This worked for my Droid Mini.   Create an Application-Specific Password via your Google account.

Same errors as other users described.  In my case, I tried accessing my Mini’s Google apps (Gmail, Tracks,etc) while out-of-country using Wi-Fi and received the "Account action required" alert and it goes into a re-enter password loop.  On my iPad2 and Win8Pro laptop – no problem with accessing Google apps.   Once back in US, I had same errors only with my Droid Mini.

I suspected it has to with Google's 2-step verification process. I initially wanted to temporarily disable the feature to see if that will resolve that issue. Before I could ‘confirm’ that I wanted to disable the 2-step verification, it prompted the following:


“Are you turning off 2-step verification because of trouble signing into your account on your phone, or accessing your account on other apps? You may need to use an application-specific password with devices and applications that don't know how to accept verification codes.“

I canceled out of there and clicked on App-Specific passwords. Once I set that up, my Droid Mini’s Google apps started to sync again.

How?

  • Log into your Gmail account.
  • Click on down arrow next to your email address on the top right corner of your screen
  • Select Security>Password Section>App Passwords>Settings> it will prompt you to re-enter your Google password.
  • Once you are on the "Authorized Access to your Google Account" page, follow the instructions to create a new application–specific password.   In my case, create an entry for “Gmail for Droid Mini” and click on Generate Password. 
  • I did not have to create separate App-Specific passwords for each my Mini’s Google apps like Google Maps or Tracks.  Just did once and it applied it to all the Google apps on my Mini.

Hope that works for you.

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joeseph0171
Newbie

I have the same issue.  I have been reading all over the web that others are also.  I am having the issue at work.  It seems to be as soon as it losses a cell signal that it prompts me.  Doesn't make sense though because I am still on WiFi.  This is crap that we (I have noticed the same people on all of the forums) are having this issue and nobody seems to care enough to fix it.

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joeseph0171
Newbie

I called Motorola and got to their Level Two support that told me that "Google is aware of the issue and is working it.  There should be an update by June."  NICE SUPPORT!!!

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jkmasi
Enthusiast - Level 2

I am having this same problem too, with my husband's Droid Maxx. Several times a day - especially it seems any time he is going from cell service to wifi, or in and out of service areas while on the road - he gets the "Account action required" and is asked to sign in to his Google account. Of course until he enters his password, his google apps (contacts, calendar, etc) can't sync, and the sync icon under his google account is red. I have tried everything including a factory reset. I have unlinked and relinked his account to the Motorola Device ID, but I am also going to try removing Motorola Device Policy from the Device Administrator permissions. That's the last thing I can do. If that does not stop this extremely annoying error, then I will be contacting customer service and asking for a different phone. It seems that something in the KitKat update is causing this problem, and ruined what was an awesome phone.

vzw_customer_support
Customer Service Rep

HI jkmasi - Let's get your husbands phone working for him again! Did you get a chance to test the Device Administrator permissions? Is your husband currently using 2-step verification on his Gmail account?

YaleK_VZW
Follow us on Twitter @VZWsupport

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jkmasi
Enthusiast - Level 2

Yes - removing the Device Administrator permissions did not solve the problem. Once again this morning after he drove through a no service area, he had the error. Tapping the message did not clear the problem, and he was required to enter his Google password again. I drove through the same area with my Moto X and did not experience the problem.

He does not have 2-step verification enabled on his Google/Gmail account.

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vzw_customer_support
Customer Service Rep

Thanks for trying all of those steps, and I'm sorry to see that your husband is still having this issue. I would suggest contact Motorola's Android support directly at 800-734-5870 for further troubleshooting.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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lagunder
Enthusiast - Level 1

Like many users, I have upgraded to 4.4.  I had a very similar message to other users, repeated requests to log in to my google account but the phone wouldn't even let me log in.  I did a hard reset and found then I couldn't log in to Facebook.  I got a refurbished phone from Verizon and less than one month later, have the same issue.  It does seem like going into an area with no service is the issue. However, I live in CO, and I'm going to do that many many times each year.

I read this forum (I searched on "google password") thinking I'd find the answer.  I tried every suggestion I saw and nothing worked.  I called Motorola device support this morning and they said "we only do hardware."  Since I firmly believe this is a software issue, I looked on Google's website tonight.  I engaged in a tech support chat with a level 1 tech who was absolutely no help.  The level 2 tech was equally unhelpful, although she did try.  One suggestion, which was absurd, was to change my account password. That might work, until the next time I travel.  Next suggestion, equally absurd, was to try a different google account, which I don't even have.  Apparently, level 3 tech support is not available for 2 WEEKS so I'm SOL with my phone.  And, by the way, although I engaged in the chat on the Google website, I reached Motorola hardware support.  The same people who said "we don't do software."

This has seriously, been the worst customer service experience I have had in years.  And I haven't even told you about the retarded guy I had to talk to from Verizon to get my refurbished phone (It took an hour and a half of sitting and literally spinning around in the chair at the store while he kept repeated putting me on hold for 5 minutes at a time) before I got an order.  Then, despite the free 2 day delivery, apparently, that means 2 business days and if the weather is bad (which it wasn't by the day I should have had my phone) all bets are off.  I will be back at my Verizon vendor tomorrow probably just as hopping mad as I am right now.

vzw_customer_support
Customer Service Rep

Baseballmom08, Lets make sure your device is working as it should. Have your tried to put your device in safe mode to see if the message continues?

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estamey21
Enthusiast - Level 2

A software glitch of unknown origin is prohibiting my Droid Ultra from accessing the internet.  I put my phone in safe mode.  I am getting continual "Account Action Required" notifications from Google. I am also getting ceaseless notifications from Motorola that say "Authentication problem: Touch to sign in with Motorola Device ID."  Whenever I try to resolve these issues, the following message pops up:

"Couldn't sign in.  You typed an incorrect password or your account has changed. Re-type your password.  If you forgot your password and need to recover your account click here."

Anything I do fails to resolve the problem.  Sometimes the message pops up unprovoked. As it stands now, I can't do anything on my phone because these notifications interrupt even the basic of tasks. 

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vzw_customer_support
Customer Service Rep

Thanks for trying Safe Mode already, estamey21. I came across some helpful information from a Motorola representative at https://forums.motorola.com/posts/f87270c1de. The message you're receiving is not necessarily your Google account log in. It's tied into Moto services like MotoCare or remote wipe. You can try unlinking your account and relinking it by going to Settings > Motorola Device ID > Menu (the three squares in the top right) and select unlink account. This is a great feature of KitKat and I do hope unlinking and relinking your account cures this trouble. Since this is a function direct from Motorola, you can also reach out to Motorola at http://bit.ly/1kg7nwc.

JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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John987
Newbie

I am also having this issue. can you dumb it down and explain how to "put your device in safe mode"?

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vzw_customer_support
Customer Service Rep

I am sorry to hear that you are having problems with your google account, John987. As stated that we would want to put your phone into safe mode. Here are the steps to follow http://vz.to/1bxZlcK Please let us know if you have any other problems.


RobinD_VZW
VZWSupport

Follow us on twitter @VZWSupport

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