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Replacement phone not "Like New" Certified!

I just got my replacement phone about four hours ago and I ended up getting a phone that is not "Like New". I already called Verizon and I will be getting another re-replacement as soon as I send off and they receive my original phone. So heads up, check your device if you get a replacement and call Verizon immediatelly if there is a problem with your "Like New" replacement.

Here are a few photos I managed to take with my wife's iphone. You can clearly see a "smudge" on the phone.

Droid X

Comments

Ann154

Have you verified there wasn't a screen protector on the glass?

vic530

Yes. I made sure. No screen protector on the glass.

hallcp1019

i got a replacement recently that i thought was like that but it was a protector which was destroyed but left of the phone for some reason not a spot on the phone but why would this be left of the phone and over looked when packaged to be shipped ....this folks just dont care

bearone21

that certainly looked like protector screen, i use 'em on my phone.

vic530

Well that good thing is that your screen was not damaged. :smileyhappy:

vic530

Yes, on the pictures, it looks like a screen protector but it's not. I had one on my previous Droid X. Unfortunately, this "Like New" Droid X has some screen damage.

keezy

I agree that it looks like a screen protector. The one I have on my phone, I would never know it was there if I hadn't put it on myself. The thing's literally invisible, and there is no way I would ever be able to take it off. I can't see the edges or anything. I bet if it bubbled up, it would look exactly like that.

unknown

Hello, vic530!

I apologize for the inconvenience of getting this phone. I assure you this is the exception, not the rule. I am sure the phone we exchange with this one will work perfect for you! Inside and out!

Read more about our Certified Like-New program here.

Have a great day!

Ofcrob2237

My cpo device is melting. I was told by the rep not to use the phone. They won't replace it under warranty. I got it last week.

vanessas_vzw

Hi Ofcrob2237..

I posted a response on your post.

Thanks,

jjc1031

Take the battery cover off and watch the spot disappear. Trust me, let me know the results.

ajhallx

So yes That screen issue is why vzw sent me a brand new droid X in factory box .... I had 8 droid xs with the same problem now x is acting up so i refused to go through the refurbish phone every other day crap so they are sending me a new droidX2 ... this is why i love Verizon... they understand that we aren't lying for the fun of it .. basically i have a new every two with 100 dollar credit and they are not making me use it allowing me to wait for the phone i choose ......that called costumer service ... thank you vzw keep up the great costumer service

keezy

ajhallx wrote:
So yes That screen issue is why vzw sent me a brand new droid X in factory box .... I had 8 droid xs with the same problem now x is acting up so i refused to go through the refurbish phone every other day crap so they are sending me a new droidX2 ... this is why i love Verizon... they understand that we aren't lying for the fun of it .. basically i have a new every two with 100 dollar credit and they are not making me use it allowing me to wait for the phone i choose ......that called costumer service ... thank you vzw keep up the great costumer service

Glad to see a post like this. Sorry you had to go through 9 bad X's though.

I must say a LOT of people did get replacement after replacement of their phone when the iPhone 4 came out, just because they wanted to get the iPhone without paying full price.

ajhallx

they reps said that the weird thing is motorola swears to a 180 point inspection .... like buying a certified honda or toyota . lol i said glad Motorola's not making cars lol because i turned the phone on and i saw the issue right away ... but my wife had a bad droid inc at first they sent her a replacement i told them the story of the droid xs so i though for sure we would be sending back the droid inc ... but to my surprise it was faster and we had it for a month and no issues at all thanks vzw again ...

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