Replacement phone not "Like New" Certified!

vic530
Newbie

I just got my replacement phone about four hours ago and I ended up getting a phone that is not "Like New". I already called Verizon and I will be getting another re-replacement as soon as I send off and they receive my original phone. So heads up, check your device if you get a replacement and call Verizon immediatelly if there is a problem with your "Like New" replacement.

 

Here are a few photos I managed to take with my wife's iphone. You can clearly see a "smudge" on the phone.

 

 

Droid X

Droid X

Droid X

0 Likes
Reply
14 Replies
Ann154
Community Leader
Community Leader
Have you verified there wasn't a screen protector on the glass?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
vic530
Newbie

Yes. I made sure. No screen protector on the glass.

0 Likes
Reply
hallcp1019
Contributor - Level 2

i got a replacement recently that i thought was like that but it was a protector which was destroyed but left of the phone for some reason not a spot on the phone but why would this be left of the phone and over looked when packaged to be shipped ....this folks just dont care

0 Likes
Reply
vic530
Newbie

Well that good thing is that your screen was not damaged. :smileyhappy:

0 Likes
Reply
bearone21
Legend
that certainly looked like protector screen, i use 'em on my phone.
0 Likes
Reply
vic530
Newbie

Yes, on the pictures, it looks like a screen protector but it's not. I had one on my previous Droid X. Unfortunately, this "Like New" Droid X has some screen damage. 

0 Likes
Reply
vereyezuhn
Master - Level 3

I agree that it looks like a screen protector. The one I have on my phone, I would never know it was there if I hadn't put it on myself. The thing's literally invisible, and there is no way I would ever be able to take it off. I can't see the edges or anything. I bet if it bubbled up, it would look exactly like that.

0 Likes
Reply
Not applicable

Hello, vic530!

 

I apologize for the inconvenience of getting this phone.  I assure you this is the exception, not the rule. I am sure the phone we exchange with this one will work perfect for you! Inside and out!

 

Read more about our Certified Like-New program here.

 

Have a great day!

0 Likes
Reply
Ofcrob2237
Enthusiast - Level 2
My cpo device is melting. I was told by the rep not to use the phone. They won't replace it under warranty. I got it last week.
0 Likes
Reply
vanessas_vzw
Verizon Employee

Hi Ofcrob2237.. 

 

I posted a response on your post.

 

Thanks,

0 Likes
Reply
jjc1031
Newbie

Take the battery cover off and watch the spot disappear. Trust me, let me know the results.

0 Likes
Reply
ajhallx
Newbie

So yes That screen issue is why vzw sent me a brand new droid X in factory box .... I had 8 droid xs with the same problem   now x is acting up so i refused to go through the refurbish phone every other day crap so they are sending me a new droidX2 ... this is why i love Verizon... they understand that we aren't lying for the fun of it .. basically i have a new every two with 100 dollar credit and they are not making me use it allowing me to wait  for the phone i choose ......that called costumer service ... thank you vzw keep up the great costumer service 

0 Likes
Reply
vereyezuhn
Master - Level 3

ajhallx wrote:

So yes That screen issue is why vzw sent me a brand new droid X in factory box .... I had 8 droid xs with the same problem   now x is acting up so i refused to go through the refurbish phone every other day crap so they are sending me a new droidX2 ... this is why i love Verizon... they understand that we aren't lying for the fun of it .. basically i have a new every two with 100 dollar credit and they are not making me use it allowing me to wait  for the phone i choose ......that called costumer service ... thank you vzw keep up the great costumer service 


Glad to see a post like this. Sorry you had to go through 9 bad X's though.

 

I must say a LOT of people did get replacement after replacement of their phone when the iPhone 4 came out, just because they wanted to get the iPhone without paying full price.

0 Likes
Reply
ajhallx
Newbie

they reps said that the weird thing  is motorola swears to a 180 point inspection .... like buying a certified honda or toyota . lol i said glad Motorola's not making cars lol  because i turned the phone on and i saw the issue right away ...   but my wife had a bad droid inc at first they sent her a replacement i told them the story of the droid xs so i though for sure we would be sending back the droid inc ... but to my surprise it was faster and we had it for a month and no issues at all thanks vzw again ...

0 Likes
Reply