Reset PIN for Backup Assistant

How do I reset my PIN for Backup Assistant on Droid 2 by Motorola? It has not worked since June 21 2011.

Even when I click on forgot PIN, it gives me my PIN. I enter in my current PIN and it tells me that it is still an invalid PIN. Tech support said on the Manage My contacts screen from online, there should be a "Reset PIN" option. I don't see it. Any help is appreciated. I need to end this frustration. As an application tester, I see function as a big issue.

Accepted answers

Wildman

Have you tried clearing the pin from phone by going to Settings / Applications / Manage Applications / All / Sync Services and clear data and cache... After coing this you should be prompted yo reenter info when BA app is opened again.

By the way you do realize you do not need BA when Google backs up the sane info, just thought I would throw that out there..

Also have you tried logging into the BA site (It uses site logon not BA to access this info) at https://wbillpay.verizonwireless.com/ba/secure/backupassistant.action# and click show PIN to verify number?

View PIN

You will be prompted for your PIN when setting up a
replacement phone or changing your current PIN. You
should have your device on hand during the process.

1. Replacement phone - Enter the Backup Assistant

PIN when prompted on your handset.

2. Changing your PIN - Access Backup Assistant on

your handset:

select Options
select Change PIN
enter the PIN shown on the right in the enter
old PIN field
click Next then enter your new PIN
click next
click OK to complete the PIN change.

http://i872.photobucket.com/albums/ab289/wildman3064132/Upload%20Ptojects/8-5-201111-22-13AM.png

All comments

Wildman

By the way you do realize you do not need BA when Google backs up the sane info, just thought I would throw that out there..

View PIN

You will be prompted for your PIN when setting up a
replacement phone or changing your current PIN. You
should have your device on hand during the process.

1. Replacement phone - Enter the Backup Assistant

PIN when prompted on your handset.

2. Changing your PIN - Access Backup Assistant on

your handset:

select Options
select Change PIN
enter the PIN shown on the right in the enter
old PIN field
click Next then enter your new PIN
click next
click OK to complete the PIN change.

http://i872.photobucket.com/albums/ab289/wildman3064132/Upload%20Ptojects/8-5-201111-22-13AM.png

Jeffoncell

I've tried the BA site already. When I am on the site, I don't see "View Pin" next to Sync to phone. Very odd. Am I missing a permission?

unknown

Jeffoncell,

Hi there!

If you have still have an issue getting that PIN resolved, please PM me directly so I can help you get that fixed!

Thank you!

Jeffoncell

I sent you a PM directly. This isn't Solved until my problem has been fixed.