Resolution/pixels on screen

catchatter
Enthusiast - Level 1

From time to time my phone screen looks like i'm getting interference running thru my screen....is this a common problem?  Its sort of like a UPC barcode running down the screen.

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ChristinaB_VZW
Verizon Employee

catchatter wrote:

From time to time my phone screen looks like i'm getting interference running thru my screen....is this a common problem?  Its sort of like a UPC barcode running down the screen.


Hi Catchatter,

 

I am not showing that this is a common problem with the R2D2 device. I would like to ask a couple of questions, to see if we can get to the root cause of this issue. 

 

When did this start?

Does it go away by itself, or do you need to power the phone off and then back on again?

Do you notice a pattern as to when this happens?

Did you download any third-party applications right before this began?

 

Please supply some additional details, so we can ensure we get to the root cause for you. Thank you!

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