Samsung CHARGE ---- DROPPED CALLS

[E_T]

Samsung CHARGE

This is sooo frustrating, lately my phone and my husbands phone  both Samsung CHARGES are dropping calls left and right! Literally the calls don't last longer than a minute; It doesn't even come close to a minute long. I checked my call history/usage and there were over 25 calls that were interrupted due to dropped calls. I dont understand it!!       I have calls last only 1 min. 12 sec., 49 seconds, 55 seconds and the latest call I tried to make lasted 16 seconds when the call was dropped. The last two attempts were to my husband who was literally 4 feet away from me!! 

I have had this phone since the beginning of June and like I said it is just been recently (2 week) that the phone calls have been very inconsistent. Today I have just had it!! Can anyone help me resolve this issue or give me a heads up to what is causing this before I go screaming into the store?

I needs to be said that I don't hate this phone, I just wish its primary reason for being a phone would actually work.

The plus side to this phone is all the apps, the amazing camera, and mult media you can view and use on this hand held device.

Does anyone have a solution for this problem?

[dg2304]

My Droid Charge is doing the exact same thing. They sent me a replacement, which started up in Spanish (obviously not new). The replacement is doing the exact same thing. I am in a great 4g network area. My Droid Charge worked perfectly for one month, with speeds of 15 mg download and 7 mg upload. Then one month ago speeds changed to 3.5 mg download and 1.5 mg upload. I called in to tech support to ask why and they said turn on data roaming. I did what they asked and they felt this would improve speeds. That same day, my phone began dropping calls every few minutes. I turned data roaming back off, no change, still dropping calls. The phone is used for my business and is now a brick which is sitting on a desk. I am now waiting for a new sim card which they feel may correct the issue. I had a galaxy S prior to upgrading to this Charge, it worked perfectly. I needed to have 4g for my business, so I could go to the web while on the phone. They made me pay the highest premium, due to my contract only being one year old, so I paid the ridiculous price of $702 which included tax. I will keep everyone posted on all droid forums on how this progresses. If they cannot get the droid charge working correctly, I completely expect to be reimbursed for the phone (I will keep you posted on the reality).  If they pull this or any of my updates from this forum, I will update all other forums with copies of this update and all that follow.

[Davidoo]

Just within the last 2 days I have started to have this problem with my Charge.  I got my phone June 25th and have had less than 2 dropped calls in that time.  Now, during the last 2 days, almost every call eventually drops.  The calls don't actually drop on my screen as the phone display shows the call still connected and the timer is counting, it's just that I can't hear the caller and they can't hear me.  I have to end the call and call back.  Now that I see others are having the same problem just in the last few days there is some type of software or Verizon system problem. 

[DC5_K20Z1]

Hi everyone, my two certified like new droid charges are doing the EXACT same thing as well. My wife and I have only had them for 6 days and we have started dropping one anotothers calls like crazy. We have also dropped other calls but it mainly seems to between both of our phones. We are only able to stay connected for anywhere from 20 seconds to a minute and a half. We will not be able to hear one another and then we have to end the phone call or the call just drops automatically. Both of us have full bars, and we live in a strong 3g area and where I work has a strong 4g signal. We have never had these problems before with regular featured phones on Verizon at the exact same locations, just the Fascinates (never got calls, we missed texts and the signal was always low, but we could always stay connected on the calls when we got them) and now our Droid Charges (we receive our calls, we just can't stay connected). Has anyone been able to figure this out? I've heard that replacing them SIM cards can help or stop this. I am going to the Verizon store to try and get this problem taken care of. Any help from Verizon reps on here would be greatly appreciated.

[DC5_K20Z1]

Hmmm....we are also in Arizona as well....in Scottsdale. I wonder if it is just out here in this area or something? Have any other people had problems like this outside of Az?

[bkhorn]

I have had my Charge since late May and have maybe 1 dropped call. None lately and I am in Eastern PA.

[DC5_K20Z1]

Yea we've had our Charges now for a few days, and we cannot stay connected to one another or other people for much longer than a minute and a half at most. Some people we call we can talk to without getting cut off and having the call drop. I'd say 75% of all of our calls drop within 20 seconds to 1 and a half minutes. This is FRUSTRATING VERIZON!!!!

[Frances55]

I live in NC and am having the same problem...Verizon says it is Samsung that is the problem...but it's still not fixed!

[vzw_customer_support]

Frances55, thank you for sharing your concern with your device. I'm showing that since there have been no other posts in several months that this issue has been resolved for many of the other users. Do you only notice this issue in a specific area or with specific people? Does the call drop completely or does it show the call is still connected but losing audio?

Please make sure you have the latest software for your device by going to Settings>About phone>Software Updates. What version (software & baseband) do you have now?

If you haven't already, please remove your SIM card for about 30 seconds, re-insert, then test. If you are still having problems, let me know.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

[kristinrn1]

This is certainly an ongoing problem for me.  My calls never actually drop, just suddenly the person on the other end can no longer hear me.  I can still hear them perfectly fine. The only option is to hang up and redial the person again. It is very frustrating and happens frequently. I travel all over the country and it has happened in many different states/areas.  My phone always shows a strong signal whenever this happens.  I have the latest software version - firmware version 2.3.6 and baseband version i510.06 V.FP1.  I have had this phone for less than one year and I am getting very aggravated with it. 

[Frances55]

That is exactly what mine is doing and I had mine less than 60 days, but because I did not get their insurance, the store will do nothing about it, Verizon has tried to find out the problem and says samsung will come out with a software that is suppose to fix this...I am to the point of changing phones and I love the phone but I must have my phone for work....

[MarkF650]

I think many of the other users, like me, just gave up.  I have been following the posts hoping the answer would eventually show up.  Today, however, I thought I would add my two cents.  I have been having the "muted microphone" problem since I got the phone a year ago.  I lost an important call last week because of it.  I have all of the updates installed, which do not seem to help.  I think the glitch occurs when the phone mishandles a momentary reduction in signal or possibly when switching sites.

As a customer service rep, I always assume there are at least 1000 people following a post for every one person posting.

Mark

[vloher]

I live in the Raleigh NC area and both my wife and myself are having problems with call quality.  Usually we can hear other party, but they can not hear us.  With both have the Samsung Charge.  This is a serious problem since we both use our phones for business.  I would love to hear a solution.

Victor

[Davidoo]

I updated my profile as I didn't have the city in it.  I am in Phoenix also.  That makes 4 of the posters on this thread right here in the Valley of the Sun.  Maybe the heat is frying the towers?  I have not had a dropped call today.  I was so frustrated yesterday as every call I made or received dropped within one minute.  Since today is Saturday I had called my home phone on my Charge and just sat the phone down and did some work around the house and almost an hour later the call was still connected.  Maybe there was an issue here in Phoenix over the last few days that has been corrected?

[JoeNe]

Got my Charge as a replacement to the Revo on 7/5. Maybe one or two dropped calls since then in fringe areas.  On Thursday night, with full signal strength I couldn't talk for more than a minute or two without dropping the calls.  I was stationary in a hotel in Overaland Park, KS.   This happened all evening long.  I have been in this location many times before with no issues.

Perhaps something else is going on????

[nogood]

can not talk on the phone for more than a minute or so. I was on the phone with rep last night and we reset everything and I still can not even talk to my son for more than a couple seconds and he has the charge also. I have had the phone for a week and will be returning it today

[jimithing]

I am in Salisbury MD and having the exact same problem.Verizon has been no help.I got a replacement sent (used phone) and still the same thing.I have been to the store twice and the called customer service twice.I paid $250 for this phone and it dont work. I was told to be patient.I keep getting the same crap questions from them.I am getting very frustrated.It has been three weeks of this. Customer service said that I had 42 dropped calls logged.I would say its actually double that.

[jimithing]

Verizon told me its a tower issue.Replacing sim cards and phones will not do anything.The store rep told me last week that all the employees with charges were having the same issue and it would be fixed in a few days.That was over a week ago.Something to do with 4G.We dont even have 4G in this area.Customer service acted like they knew nothing about this.I was told they would get there network team on this and I would here back in 24 to 48 hours.That was Friday afternoon.

[jimithing]

Does anyone have lots of network issues as well.My network drops constantly.Watching a youtube video is like nail on a chalk board.My old ENV touch played youtube perfectly 99% of the time.This phone I would say about 2%.

[DC5_K20Z1]

I was at verizon yesterday. Got my sim card replaced and my wifes. We are stillhaving problems. After twenty seconds to a minute or so one of us will not be able to heart one another but the call timer will still keep counting then finally drop. We call reformer back on either phone and still the same thing. So this is supposed to be a tower issue? They better get this fixed soon! I have to be able to stay connected on a **bleep** phone call

[DC5_K20Z1]

Everything else seems to work fine, internet browsing, using the android market, email......but I can't call and stay on the phone with anyone.