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Samsung Droid Charge shuts off when taking a picture?

jmmaldonadobruin
Newbie
‎08-21-2012 10:24 AM

Almost every time I take a picture and the flash goes off, my phone automatically turns off. It's really annoying and I didn't pay to have a phone with this type of fault. Does anyone have any solutions or suggestions?

Thanks for the help!

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snoop9
Enthusiast - Level 1
‎08-22-2012 08:41 PM

I am having the same issue but with EVERY picture. It also just shuts off when ever it wants to.

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vzw_customer_support
Customer Service Rep
‎08-24-2012 04:47 PM

jmmaldonadobruin-

Good afternoon! I understand that this would get frustrated during those important moments you need a camera! I would like to look further into this for you. Please send me (AdamE_VZW) a direct message for assistance.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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JerryF
Specialist - Level 1
‎08-25-2012 02:03 PM

Jamm...& snoop9,

Go BUY a new battery but do NOT use it until you do the following

Just before you go to bed put the new battery in your phone and then turn your phone off.  Let it charge the battery for at least 6 or more hours

In the morning turn your phone on and take a picture.

It probably will be okay because BAD batteries have been a cause of this problem.

JerryF

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