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Screen Issue With Keyboard

mike_lafountain
Newbie
‎08-26-2012 12:28 PM

I have a Droid 2 Global and the screen works completely fine when the keyboard is not slid out. Whenever I slide the keyboard out the screen goes fuzzy and is totally unreadable. If I restart the phone and leave the keyboard out the screen shows nothing, but the phone boots up. Any idea what could be causing this issue?

Thanks

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An Accepted Solution is available for this post.
vzw_customer_support
Community Manager
Community Manager
‎09-12-2012 12:38 PM

You would want to try to preform a hard reset on your device to ensure that it is not a software issue that may be causing this. If a hard reset does not help to correct this issue with your keyboard it may be hardware related and we would want to look into possibly replacing your phone.

Thank you,

GeorgeP_VZW

Please follow us on Twitter @VZWSupport

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