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Correct Answer!
Screen has gone black
mona22
Member
‎03-16-2014 09:11 AM

Have had the Ultra less than a month. The screen has gone black. Have tried the hard reset. Nothing. Now the screen is flashing green and scrolling before going back to black every 60 seconds or so. Should I just return the phone as defective?

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Correct Answer!
Re: Screen has gone black
vzw_customer_support
Customer Support
‎03-18-2014 09:18 AM

mona22,

We want you to have a fully functioning device. Lets check into these screen issues. Please follow and private message me so we can review all options for your device. Where did you originally purchase the device from?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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