Screen is frozen and will not let me unlock the phone

rood1bm
Newbie

My droid 2 is only a week old and the screen is frozen.  I have taken the battery out and rebooted it several times and it still won't unfreeze to allow me to slide the unlock box.

0 Likes
Reply
1 Reply
OsheaG
Contributor - Level 2

I recommend you do a Factory Reset.


From the main screen,

 

  1. Touch menu tab
  2. Touch Settings
  3. Touch Privacy
  4. Touch Factory Data reset
  5. Touch Reset Phone
  6. Touch Erase Everything

Warning: This will erase all data from your phone, including:

 

  • Your Google account
  • System and application data and settings
  • Downloaded Applications

It will not erase: Current System software and bundled applications; SD Card files, such as music or Photos

0 Likes
Reply