Screen lock and Power button not working

[Dennis_A]

This past weekend I discovered that the automatic screen lock on the incredible was not working. I had to press the power key to lock the screen. I thought I would use the power key for a reboot, but no matter how long I hold it down, I don't get the choice to power down, Airplane mode or reboot. So I did a factory reset and it was working for a while, but now it is back to the same issue.

Any suggestions?

[vzw_customer_support]

Hi Dennis.A, I'd like to suggest something you can use to disable your Auto Lock screen on your device. This is related to a security feature on your phone. Use these steps below:

1.Tap All Apps
2.Tap Settings
3.Tap Security
4.Tap Screen lock
5.Enter your pattern, PIN or password that you have set
6.Tap Continue
7.Tap None

I trust this helps you! Also, please refer to this link at our website for additional assistance http://bit.ly/VpzZEx!

Thanks,
EdW_VZW
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