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Second time this has happened. No connection to computer.

How do I manage the USB connection. When I plug it in to my computer nothing happens. The phone doesn't recognize the computer and vise versa. It happened yesterday and I restored to factory settings and it worked until about an hour. What's the deal? I'm not changing anything on the phone and I'm hearing from a few people they are having to do this. Is there going to be a fix for it?

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bosslady85

Are you trying to transfer or sync your media info? If so, try downloading V cast media manager. Here is link to the download http://products.verizonwireless.com/index.aspx?id=fnd_music_mediaManager. The steps for transferring info is below. Hope this helps.

In some instances, an active WiFi connection must be established to share media. Refer to the following for assistance:

From the home screen, touch the applications tab (located at the bottom of the display).
Touch Media Share.
Touch Start.
To be notified when a connection is available, touch Connection notification (enabled when a green check mark is present).
Touch one of the following options:

Touch one of the following options:

Share
Sync
Copy
Play
If you would like to sync, Select Sync
Touch Next.
Follow the on-screen instructions then touch Next.
Touch Enable Windows Media Sync.
Touch Windows Media Sync.
Touch OK.
Touch Next.
Follow the on-screen instructions then touch Next.
Follow the on-screen instructions then touch Next.
Touch Done.
Here are the steps for copying files

Touch Next.
Follow the on-screen instructions then touch Next.
Touch Enable Memory Card Management.
Touch USB Mass Storage.
Touch OK.
Touch Next.
Follow the on-screen instructions then touch Next.
Follow the on-screen instructions then touch Next.
Touch Done.

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