Child Item

Site Totals

61410 Questions Answered 270 Categories

Secondary Email

I have a moto droid. The email account that I have going to my phone will only hold 2 days of email, all others just disappears. It doesn't get sent to my trash folder it just disappears. It even gets wiped off my server. I've checked all my settings, everything is OK. Called my internet and email provider they don't see a problem. How can I correct this problem? HELP ME PLEASE!

Comments

RonAnderson

That sounds like a server problem. Open email in question, menu, incoming settings....at bottom of page does it say when I delete, delete from server? If it reads that change it, and it will not delete.

Actually my email saves 50 for each account, can make it more if so choose. And the rest I have saved in my emails stay on my emails servers until I delete from my box on phone or newer ones replace and push folders one to my emails server.

nutznboltz2003

Also, if you have your e-mail account set as POP3, when your phone pulls the e-mail, it will remove it from the server.

RonAnderson

No It doesn't remove from the server unless you make it remove

mike1221

It will show as read on the server. If it removes it as Ron above so noted the settings are set that way and need to be changed so it won't delete from server.

bannettet

Thanks Ron, but I have done that. I checked all my incoming and outgoing settings. I have uninstalled the email account and then reinstalled, with the same results. I have even gotten a different phone. I called email provider and they don't see anything wrong on their end.

bannettet

I was on the line with my email/internet provider, he saw the email get wiped off the server. Nothing I did or changed or he did or changed. Its the same provider I had when I had my Moto Q, I didn't have this problem.

bannettet

Hi Nutz. I have it set to POP3. What should it be set to? Thanks for your help.

bannettet

I just checked to see if I could change the incoming server setting from POP3. That is not a feature that can changed on the Droid.

RonAnderson

To change an email account setting you delete your email from phone. You then in turn add another account. You will be asked to put an email address into the space. When You start to enter your password the two buttons at bottom of screen will be where they can be used. Hit the one that says manual, then a screen will.pop up and ask you, pop3, IMAP, exchange. Pick which one you want or need to.

So yes it is an option on the Droid.

RonAnderson

If your set on pop 3 you are not using exchange.

Child Item