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Serious Droid X2 Issues

I do not mean for this to be a rant, but this is a serious issue and I would appreciate any input or guidance that I can get.

I bought a Droid X2 about a month ago, and was initially very happy with it. However, within the first few days of ownership, I started having various software-related issues. Random reboots (often a nonstop cycle or rebooting), freezing up when pressing punctuation keys on the stock multitouch keyboard, general choppiness (even when performing simple tasks like switching from one page of the Home screen to the other) and various issues with lagging. These issues have been documented across the web, and do NOT appear to be hardware issues. Rather, there seem to be inherent problems with the Droid X2's OS.

Further, the Droid X2 STILL does not have Gingerbread. Those of us who bought the X2 expected to have Gingerbread within a few weeks at most, yet we are still waiting. Having paid for a Dual-Core processor, we would all appreciate having a version of Android that allows us to make the most of that asset. There has been no official word from Verizon or Motorola about an ETA for a Gingerbread update.

I have a feeling that if I go into my local Verizon store my concerns will not be appropriately addressed. The sales reps probably have no idea why Gingerbread hasn't rolled out for the X2 yet, and probably will not (or cannot) agree to replace the X2 with a different kind of phone. Can anyone give any advice?

Thanks!

Comments

bearone21

yo, the d2 was on the market the day gb came to the dx.

exactly when/where were you lead to believe that gb was forthcoming to the d2 and how that influenced your purchase decision?

nothing really changed with gb that the dual core was going to be so much better at other than reducing battery life.

you're probably right about store personnel being of much help but they have no control of whether an update occurs/doesn't occur.

Winsor6

I was led to believe that GB would be coming out for the X2 by the Verizon sales representative at the local Verizon store. It wasn't unreasonable to belive the X2 would be getting GB when the X had already gotten it. Yet here we are almost two months later with no GB. GB matters because the X2 is extremely buggy, and (hopefully) most of those issue would be resolved by GB.

keezy

Winsor6 wrote:
I do not mean for this to be a rant, but this is a serious issue and I would appreciate any input or guidance that I can get.

I bought a Droid X2 about a month ago, and was initially very happy with it. However, within the first few days of ownership, I started having various software-related issues. Random reboots (often a nonstop cycle or rebooting), freezing up when pressing punctuation keys on the stock multitouch keyboard, general choppiness (even when performing simple tasks like switching from one page of the Home screen to the other) and various issues with lagging. These issues have been documented across the web, and do NOT appear to be hardware issues. Rather, there seem to be inherent problems with the Droid X2's OS.

Further, the Droid X2 STILL does not have Gingerbread. Those of us who bought the X2 expected to have Gingerbread within a few weeks at most, yet we are still waiting. Having paid for a Dual-Core processor, we would all appreciate having a version of Android that allows us to make the most of that asset. There has been no official word from Verizon or Motorola about an ETA for a Gingerbread update.

I have a feeling that if I go into my local Verizon store my concerns will not be appropriately addressed. The sales reps probably have no idea why Gingerbread hasn't rolled out for the X2 yet, and probably will not (or cannot) agree to replace the X2 with a different kind of phone. Can anyone give any advice?

Thanks!

First off, I just wanted to say that I'm glad to see a complaining post that's NOT yelling and kicking and screaming at Verizon. Makes me take your issues seriously :smileyhappy:

Now, I know of a couple trouble shooting tips that might work for some of your issues.

For the freezing when using the keyboard - do you have vibrate or sound on keypress enabled? That can sometimes cause it to lag. Also, you could try going into Settings -- Applications -- Manage Applications -- Select your keyboard app, and select Clear Cache (also do this for any texting and email apps as well) Another suggestion would be to get a keyboard app from the market. A lot of them are free and work better than the stock app, with fewer problems.

For the lag and choppiness - do you have any widgets currently in use? Those are a huge mess, and do nothing but lag usually. Facebook, Twitter, Weather, anything like that can cause it to lag.

I've heard nothing about GB for the DX2, so I can't really say anything about that issue.

Cody21

Also, for "choppiness" between screens, try changing : Settings / Display / Animations / No Animations

See if that helps, in additon to the Widget suggestion

bearone21

"I was led to believe that GB would be coming out for the X2 by the Verizon sales representative at the local Verizon store."

were his lips moving............let's see, he was making or had made a sale.

kerri2713

I'm new to my phone and this forum so bear with me....I had the same issue this morning, my phone started to reboot on it's own and then repeat, repeat, repeat...I was assuming it was a spirit contacting me in regards to my sixth cup of coffee...any updates or advice for a newbie?

B33

Welcome kerri to buckets of fun an to answer your question have another cup of coffeee no really wellcome to post an

to answer your post there working on gingerbread but i have heared there is a hold on it because of issues an it was suppossed to be releaesed also to the Droid Pro an Droid 2 Global so i say the best thing to is check back here or verizons web site an or android-cetral. com. I 'll pute this on here its from another post but its affecting all the phones Listed.

It looks like there is trouble in Motorola Gingerbreadville as a report from Droid-Life indicates that Verizon may have rejected the Android 2.3 builds for the Motorola Droid 2, Motorola Droid 2 Global and the Motorola Droid Pro, and the Motorola Droid X2.

Droid 2 Global

We’ve been hearing from a lot of Motorola Droid X owners who have are dealing with a multitude of issues brought upon them by the Gingerbread update and it appears that those issues are the cause of the delay for the other Droid devices. If true, this means that we could be a few weeks away from an official Gingerbread roll out to these three devices. Certainly a far cry from the days when we thought Gingerbread had arrived for the Droid 2 Global and Droid Pro.

It might even be months depending on how severe the issues are and judging by the outpouring of frustration concerning the Droid X Gingerbread update, the bugs are probably pretty bad.

A difficult situation to be sure but kudos to Verizon for not bringing more trouble to Droid owners by putting out a piece of software that evidently is not ready for the big time.

mrjko

I have been having signal issues with my Droid x2. I got the device on Saturday, Aug 20. It worked just fine at the store but when I got it home that's when issues started. It went from 1X to 3G to nothing. I rebooted the phone and it still went form 1X to 3G to nothing. It kept jumping back and forth. I finally factory reset it (three times).

Anyone know what's going on?

dsikes

I don't have a solution ... I have the same issue on the dinc2 and I had it on the fascinate now Verizon is giving me the x2 in hopes that fixes the problem... I doubt it will but we will see... I live in Augusta the local store reps say that a 4g phone could solve my issue but Verizon is still not considering that as a solution... How many different phones have you been through?

widomkr

well i see that verizon pulled my review of the dx2 off the page, so ill place here, ive had the phone for almost 3 months it came with 2.2.2 stock and on aug.15 got the update for 2.3.3 dl and installed. now this phone is crap, ive been patiante with vzw and moto. i dont have the problems with the key board glitches, but here comes my list:

1. freezing on app launches

2. screen twitches/ freezes

3. music player skips

4. wont pull data but for 20mins when on 3g, but connect to wifi and its a beast.

5. some apps that will launch force close

6. back of phone gets sooo hot its warpped a otter box defender

7. when saving mms pics or vids to phone or sd card it wont save right like, 1/16 of the pic is developed rest looks like a negative

8. notifications dont come in right

9. if phone is on while on charger, and you remove after fully charge, phone shuts down

10. random restarts

11. not receiving all calls and txt.

12. gallery glitches

you can find these same issues all over the forums, droidlife, phandroid, xda, ect. please get these issues resolved, i understand that it is not a phone issue that this IS A SOFTWARE ISSUE. i would love to use this phone at full capisity.

widomkr

youtube vid being posted search droid x2 severe issues

AntonioC_VZW

mrjko wrote:
I have been having signal issues with my Droid x2. I got the device on Saturday, Aug 20. It worked just fine at the store but when I got it home that's when issues started. It went from 1X to 3G to nothing. I rebooted the phone and it still went form 1X to 3G to nothing. It kept jumping back and forth. I finally factory reset it (three times).

Anyone know what's going on?

Hi mrjko,

I understand your discontent. I would be frustrated if my phone didn't work as expected. Your post outlines fluctuating signal while in your home. Are you experiencing this signal fluctuation only indoors?

Please keep in mind that we cannot guarantee indoor wireless service due to different structural properties that may and will interfere with wireless signal. While it is normal for wireless signal to fluctuate and/or fail while indoors, we now offer an alternative that greatly improves indoor signal. Please visit the link below for additional information.

Verizon Wireless Network Extender

brikster

My problems are very very similar to Widomkr, except my phone is a DX not DX2.

if it were just one or two problems that happened once in a while, that would be one thing, but this phone has had numerous glitches and hiccups and malfunctions from day one. They did not get fixed when they sent me a refurbished unit. And after both of the most recent updates the problems just multiplied.The phone or the OS is functional, but that is about it. Really it is just annoying and not reliable and not fun the way it is supposed to be.

Previously I had an iPhone but I wanted the bigger screen and I was excited to try something new. I now miss my iPhone. It was smooth, no glitches, it did what it was supposed to do and didn't freeze up or shut down or reboot at random times. The camera worked every time. The dialer worked every time, the notifications popped up every time. I am very disappointed with the Droid X and hope they can offer me some kind of solution. I will jump ship back to ATT in a heart beat.

widomkr

hey brikster,

i finally got a guy at teir 2 that actually loves his job lol and does it honestly and wants to help, ive actually have read where ppl are spf flashing there phones to 2.3.3 and this process does not require root. its done using moto rsd-4.8 software. if you call tech, request a dx2 that is not a refurb, when i get new phone today ill post if it has same problems of not.

mdigerat

I have reported this problem to Motorola and they appear not to be acknowledging it as of yet. They told me of their warranty and one year return policy. I then informed them it was not a warranty issue but a usability/safety issue coming from a Human Factors standpoint - (I am a Human Factors Engineer for a DoD Contractor). I also told them to go to Google and search on 'droid x2 freezes on charger'... I love the phone --- light, responsive --- I even sometimes use it as a phone --- lol... but if their is this serious of a design issue up front --- what awaits three months from now... and if Motorola refuses to acknowledge this issue why should I invest in another Motorola phone??? Economy is too tight for consumers now --- why should I compromise on my cell phone investment???

Not due to the phone not having Gingerbread --- my phone has Gingerbread and same issue... I am guessing it is in the hardware design for the power handling.

B.T.W. - The most prominent time it freezes is right about the time it kicks from 80% to 90% and the green charged notification comes on. I have done the 'wake-the-phone' prior to removing the charger --- (this is not a solution by the way --- just an inconvenient work-around)... I have checked for updates, reset phone... factory reset not an option --- too many people having same problem... comes back to core phone power handling design...

Leo7747

I got the Droid X2 as an upgrade from my OG Droid thinking that I was getting a sweet dual core upgrade for cheap this last week... I have run into all of these problems that have been mentioned SEVERAL TIMES IN THE LAST WEEK... out of the box, the phone had gingerbread, I did put my old 16 gig SD card in the new phone but I do not think that this would be the issue causing all of this...

I was wondering if there was any chance that Moto or Verizon are going to update this phone at all? I am past my 14 day time thinking that it would be resolved but it is becoming more of a headache... I am hoping that this will be fixed... Hopeful!

GryllsPornstar

Ive had my DX2 for about a week and so far no issues with it. It was pre-loaded with 2.3.3 Android. Updated it OTA to 2.3.4. battery usage is very good. Lasts me an entire day using small amounts of data and on WiFi.

The only issue i have seen which really isnt big to me is that one time the phone did reboot on its own. it was not an entire reboot. it went to the Droid Boot Animation then came back on.

The phone will get hot as it is a dual core processor. Thats expected. Mostly will only do this if you are you going data intensive or on WiFi and/or listening to music and watching videos.

You can go onto XDA website but last I read the X2 Moto bootloader is not available to flash the ROM on the phone. im quite pleased with the build. I went from a hacked HTC HD2 with Tmobile running Cyanogen AmeriCan Android and this version on the DX2 is running great to me.

Ofcrob2237

I Love it.. I posted these issues several months ago about the heat issues and got clowned on this site. I also got laughed at in the Palm Harbor FL local store and averted a diatribe with the rep with his attitude. My phone showed a temp of 143 degrees. Got the pic too!! Nevertheless, someone from verizon called me up and was concerned enough to help me out and exchanged the phone. This phone is a epic failure.

iloveloren

I had a Droid X and loved it. Upgraded and got the Droid X2. It was great at first but now it is horribly unreliable. It shuts off randomly, sometimes when I get a text or a call. It has done it a few times at night causing me to not get woke up by the alarm therefore being late for work. I now set my Droid X up to use as my alarm clock because I don't trust the X2. It freezes and the screen get jumpy. Grrrr I am fed up. However, my husband got his X2 the same time as I got mine...... NO Problems! I guess I got the lemon. I think I will be trying to get this one traded in.

drock2480

I also had a fascinate which i loved at first. After a couple days i hated it. Verizon switched me to the droid x2. Yes this solved the signal problem and i live next to a cow farm. I have had my new droid for about a week now and the only problem i have is the home button sticks and sometimes i need to press it hard to get back to my home screen. Sometimes it brings up the recent app menu. I just hope when i take it to verizon they can fix it instead of sending me a new phone.

RIPCharge

Being that your new to the DX2, I'll tell you some info since I've played with both the DX and now DX2. To exit an app it is better to press the back button all the way until your to the homescreen. It prevents from having an open/running app. As appose to pressing the home screen when your in an active app that will continuously run the app you were just it. Long pressing the home screen does show you a preview of the recent apps you fequently go to. But if the home button sticks and was defect from day one of getting it from Verizon, I would just call and they'll send you a "like-new-replacement" of the same device and hopefully that one wont have the sticking home button. Hope this shines some light...

REDCAT

I had my X2 since June no problems, until the new update in October my phone kept resetting itself at a daily basis > I called support they helped me with replacing it> I had the phone replaced 3 times > w/ 3 refurb phones each one of them over heats > so I called Verizon to have it replaced with a new X2 or one with greater value > they stated they could not and wanted to replace it with a lesser quality phone > PLEASE A PHONE THAT GETS TO 110 DEGREE IS UN ACCEPTABLE

REDCAT

I THINK I HAVE YOU OLD PHONE THE HEAT IS BAD ENOUGHT TO NO BE ABLE TO TOUCH THE OTTER CASE

Ofcrob2237 wrote:
I Love it.. I posted these issues several months ago about the heat issues and got clowned on this site. I also got laughed at in the Palm Harbor FL local store and averted a diatribe with the rep with his attitude. My phone showed a temp of 143 degrees. Got the pic too!! Nevertheless, someone from verizon called me up and was concerned enough to help me out and exchanged the phone. This phone is a epic failure.

thehiz

My Motorola Droid X2 has never worked the way I think it should have since the beginning of owning it. After the first 20 days or so I called to tell them it works worse than my X1 they told me they could replace it with a refurbished one. I laughed and they said that was their policy even though I just bought it and it was obviously not working the way it should. I decided to just keep it and see if it got any better so I didn't have to get a refurb (which apparently I could get anytime within a year). Well I finally threw in the towel after about 3 months and took VZW up on the refurb. Well, the next one had more issues with the screens lagging, apps force closing, text slowness, data connection issues, dropped calls and I could go on. Well, this past week and a half I've went through 3 phones. I'm now on my 5th phone and the data connection on 3g and wi-fi periodically drop every 5-10 minutes. It is ridiculous. I'm at a loss for words. I wish I would have never upgraded and could just get my X1 back and my $100 for the phone and over $100 for all the accessories I bought. I'm losing faith with my VZW relationship. I've been with them for about 18 years. I'm not happy at all.

oldengoalie

I have written a reply on another post concerning similar issues and feel that I must also write here.

First, thank you to all of you who have shared your problems with the X2 here, it has helped me

in understanding that I am not alone in my problems with this phone. I am adding my experience to this,

in hopes that it will help others in their dealings with VZW.

I too have had the overheating, constant restarts, disappearing photos/videos that I have taken, apps

that take forever to load, a battery that will drain in a two and a half hour period, and the biggest of my problems - freezing during phone calls - and especially during an emergency just last week ( I had to reset the phone, restart the phone, and call again!!!!).

VZW has said that these are the problems of Google. They loaded a useless app on my phone to stop the battery drain,

told me that I could have a refurb, and refused to admit any problems with the X2 itself. One rep even blamed me for

the overheating, saying that I left the phone on too long and that it needed a break. To which I responded - I don't have a landline, what other choice do I have?

I will be taking my concerns back to VZW this weekend and will include the numerous posts that have already

been made. Thank you again for what you have written.

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