Unless you have insurance, you're SOL pretty much. Warranty does not cover physical damage.
Hello,
I'm sorry to learn that you are having some trouble with your equipment. For more information on the warranty process and or if you have Insurance activated on your device, please visit the link below:
Device Replacement Program Links
To go over equipment replacement options, and if you are the Account Owner or the Account Manager, please call us directly at 1-800-922-0204, option 3 from an alternate phone.
Thank you!
KellyW@VZWSupport
This is over a year ago.
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