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Shipping woes, arrghhh...!!!
jetdoc_usmc
Newbie
‎07-15-2010 01:23 PM

Ordered online last night. Chat window person said to go ahead and click free second day shipping, they automatically change to free overnight.

Got my email this morning from Verizon, your order has shipped..I was like, wow, cool...then hit the tracking link, SECOND DAY, delivered on the 19th..!!!!

I've called Verizon a bunch of times, talked to supervisors, etc. NOTHING can be done, once its been processed and shipped.

The real bad thing is its shipping from West Chester PA, about 2 hours from me, and I can't get it. Vzw does not allow pickups at FedEx until its been attempted to deliver once already.

So that is just great, I have to wait until monday now...arghhh.

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lestatv6
Newbie
‎07-15-2010 02:03 PM

I know. I think I'm in the same boat. Now I will have to wait to monday to get it. On top of that no one will be home when it does get there. so it probably wont be until tuesday, then i have to do a serial swap since I ordered it on my husbands number because he had the $100 dollar discount. so I am looking at next Thursday before I will be able to use it. Smiley Sad

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crb79
Specialist - Level 2
‎07-15-2010 02:05 PM

 

jetdoc_usmc wrote:

Ordered online last night. Chat window person said to go ahead and click free second day shipping, they automatically change to free overnight.

Got my email this morning from Verizon, your order has shipped..I was like, wow, cool...then hit the tracking link, SECOND DAY, delivered on the 19th..!!!!

I've called Verizon a bunch of times, talked to supervisors, etc. NOTHING can be done, once its been processed and shipped.

The real bad thing is its shipping from West Chester PA, about 2 hours from me, and I can't get it. Vzw does not allow pickups at FedEx until its been attempted to deliver once already.

So that is just great, I have to wait until monday now...arghhh.

Sorry to hear that, sounds like you got a less than knowledgeable person on the other end.  When looking for the "Free overnight" option, you have to enter promotion code: FREEOVERNT into the promotion code section.  And it is true, once an order has been shipped the sender has to wait until it has been delivered, can't change it unfortunately.

 

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jetdoc_usmc
Newbie
In response to crb79
‎07-15-2010 02:16 PM

Thanks crb....they may want to look at their website because when you have a rep saying auto upgrade AND on the very front page of the website its says 'free overnight shipping on internet orders'...it doens't state about seeing details or to do this or that. It just states free overnight shipping.

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crb79
Specialist - Level 2
In response to jetdoc_usmc
‎07-15-2010 02:22 PM

 

jetdoc_usmc wrote:

Thanks crb....they may want to look at their website because when you have a rep saying auto upgrade AND on the very front page of the website its says 'free overnight shipping on internet orders'...it doens't state about seeing details or to do this or that. It just states free overnight shipping.

 

I understand, if you click on the "Free overnight" advertisement it tells you how to obtain it.  You do have to click on the "Learn More" button then it tells you to enter the code: FREEOVERNT 

I agree it can be misleading, but it's just like having to ask for ketchup at Mc Donalds.

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Darlene602
Newbie
‎07-15-2010 02:41 PM

I am going through the same thing, except I am going on vacation on Monday morning. This is freakin ridiculous that they can't change the order to overnight shipping. The CSR said she is going to check to see if she can change the shipping address to where I am going to once it processes.  I currently have a Glyde that reaaaalllly sucks. It is hardly usable anymore. I want to smash it to smithereens. I am so frustrated that they didn't have better directions on how to do the overnight shipping.

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crystal71978
Newbie
‎07-15-2010 02:53 PM

I'm about an hour from West Chester (where mine shipped from) and even though I am on 2 day I will get it next day.  You may still get it tomorrow. 

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andyc83
Newbie
‎07-15-2010 03:12 PM

I've had a similar issue.  I ordered last night about 12:10am CST.  I know that it said Overnight Delivery.  When I called *611 this morning to verify my order the lady said I selected 2-day shipping.  I said can I change that to Overnight and she said she couldn't do anything but if I called the internet people they may be able to help.  I called them and they said it was Overnight delivery and that I'd receive my phone tomorrow.  So I don't know who to believe!  I just hope it arrives tomorrow!

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steveholt5
Newbie
In response to andyc83
‎07-15-2010 06:55 PM

 

andyc83 wrote:

I've had a similar issue.  I ordered last night about 12:10am CST.  I know that it said Overnight Delivery.  When I called *611 this morning to verify my order the lady said I selected 2-day shipping.  I said can I change that to Overnight and she said she couldn't do anything but if I called the internet people they may be able to help.  I called them and they said it was Overnight delivery and that I'd receive my phone tomorrow.  So I don't know who to believe!  I just hope it arrives tomorrow!

I'm getting the same exact info as you.  I know for sure it saide overnight when I ordered.

 

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jetdoc_usmc
Newbie
In response to steveholt5
‎07-15-2010 07:30 PM

Update, I called an 866 number and talked to someone with intelligence, who had some stroke.....long story short, she canxed the previous order and its on its way, overnight, to my house tomorrow.

This rep totally rocked. Chumley, did you get yours straightened. I too had the 20% off corporate discount and that caused the problem with shipping, but this rep was the first to explain this out of 7 previous ones I talked to today

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Iria
Newbie
In response to jetdoc_usmc
‎07-15-2010 07:32 PM

WTF. I have no shipping confirmation.  I don't get it.  Is it because I am in PDT?

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Rescue814
Enthusiast - Level 3
In response to Iria
‎07-15-2010 07:35 PM

What time did you order?

 

It's taking up to 12 hours to get the notifications out.

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Iria
Newbie
In response to Rescue814
‎07-15-2010 07:37 PM

I ordered at about 1:30AM PDT last night ... of course, I started trying at 12:30 but the site was horribly slow.  I hate to resort to (bleh) IE ... I was trying Chrome, Firefox and IE in parallel Smiley Happy

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Rescue814
Enthusiast - Level 3
In response to Iria
‎07-15-2010 07:48 PM

It took me nearly 12 hours to get shipment notification, by the time I checked fedex's site it was already on the way to the FedEx hub in MEM.

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jetdoc_usmc
Newbie
In response to Iria
‎07-15-2010 07:51 PM

I originally ordered last night at 1230 am...original shipping confrimation when I woke up...I finally got that great rep about 1230 pm and she canxed original order and placed new one right then....by the time I got to worked and cked my email, at 230pm I got the overnight shipping confirmation.

 

Jamie, you rock. I sent her supervisor an email on how helpful she was. She sent out lettters on how the other reps did not know their jobs, basically, including a supervisor. How can 7 reps say you can't canx an order once placed and put in motion and one says you can, and is able to do it.

 

 

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Iria
Newbie
In response to jetdoc_usmc
‎07-15-2010 08:00 PM

They're telling me there might be a delay because I am porting numbers from AT&T.  If I'd known that I would have lined up this morning ....

 

Anyone know how much longer it takes?  An hour?  A few?  A day?

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Darlene602
Newbie
In response to jetdoc_usmc
‎07-15-2010 08:40 PM

What 866 number did you call, because that is the same situation that I am in with the Corp discount?

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crb79
Specialist - Level 2
In response to Darlene602
‎07-15-2010 08:44 PM

 

Darlene602 wrote:

What 866 number did you call, because that is the same situation that I am in with the Corp discount?

 

Use the *611 from your verizon wireless phone or (800) 256-4646.  They can only process these online discounts if you had issues with processing it only though.  As for your Corp Discounts, they should be coded to your account.

 

I've heard that some stores were indeed offering an "unofficial" pre-order.

 

Edit:  Just FYI:  Anyone who is still waiting on your shipping info, it wouldn't hurt to call and checkup on it.  I just got a call from a woman named Crystal at VZW who let me know my payment info was entered incorrectly or did not go through somehow.  She was able to get it straightened out and reprocessed so that I will indeed get my order delivered in the morning tomorrow.

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Darlene602
Newbie
In response to crb79
‎07-15-2010 08:56 PM

I was referring to jet-doc comment about the shipping issue. I am having trouble right now because I thought it was being sent overnight and on the confirmation it says 2 day. I won't be here on Monday because I am going on vacation. I want to know the number they called to get that fixed. I need my phone tomorrow. I talked to another CSR and they told me that they are out of Droid X's and mine won't ship out until July 21, which I still won't be here for. I am so frustrated right now.

 

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jetdoc_usmc
Newbie
In response to Darlene602
‎07-15-2010 09:07 PM

they are out of stock..? dayum

 

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crb79
Specialist - Level 2
In response to jetdoc_usmc
‎07-15-2010 09:08 PM

 

jetdoc_usmc wrote:

they are out of stock..? dayum

 

I heard a VZW employee say that the demand for the Droid X is WAY more than was expected and that the phone will indeed be on backorder soon.

 

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