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Shutting Down and Freezing

I havent even had this phone a year yet, its shutting down and freezing constanly. I dont have an app killer and dont use too many of the apps. Do we have a 1 year manufacturers warranty? Is there a fix that I can try myself before calling or taking it in to Verizon? Help anyone! I dont have the money to get a new phone if thats my only option and I need a working cell because I have a disabled child and his school and daycare has to be able to reach me anytime!

Desperate for help!

Thanks,

Jess

Comments

m8rsoup

All Verizon will suggest is a master reset

JoeL_VZW

JMcDonald10

I understand how being available to be contacted is very important. Let's work together and get this resolved immediately.

Yes the device does come with a one year manufacturers warranty. We have several options that we can try before replacement. You won't even have to leave your home. Did this problem start after a particular application was downloaded? Put the Incredible in Safe Mode and retest. Here's a link for Safe Mode. Does it freeze or reset?

If it is an application that's causing this and you can't find which one, I would recommend backing up the device and performing a hard reset.

Please let me know if you still experience any issues after these steps. We want you to have a great experience with your Incredible!

Thank you

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