Alright, my mom has the Motorola Droid. For the past 3 months or so she has been having major problems with it. The first problem was with the phone volume. When shes in call she has a problem hearing the person on the other end loudly. Its very low. I tried turning the phone up as loud as it can go while in call but still its not working. Second problem is the phone is jumping and her apps are being forced to close. It freezes and I took the back out and restarted the phone and the same problems are still happening. I tried closing everything open but I can't get to anything because the screen jumps around. Its like the phone has a mind of its own. Is this a possible virus? Is there anything I can do to get her phone up and working?
I really dont think its a virus but it does sound like a possible hardware issue... Have you tried booting in safe mode or even hard reset the device to see if the issue goes away? If the issue is still present then I would say it is a hardware issue and you should contact CS or visit store for solution..
If the device works properly, uninstall applications one at a time to identify the application causing the problem.
The Recovery screen displays a graphic of an exclamation point within a triangle.
I tried the safe mode reboot...But when I try to hit "Power off" the screen starts to jump and it goes into airplane mode. And as far as the hard rest goes, I can't even navigate in the phone to get to the settings due to the screen jumping. My mom is on her way to verizon to see if maybe they can help her. Or atlease see if she can get a replacement phone.
Ohhh okay I get you now. Shes on her way to verizon but in case she can't get another phone or they can't help her, I will keep that in mind to try if it is still messing up. Thanks so much for all your help!