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Solution to the Droid Incredible frequently shutting itself off?
rie2038
Member

As with many other posters I was perfectly content with my droid incredible until recently. Now it just shuts itself off whenever it feels like it (while I'm on the phone or when its just sitting on my desk, etc). This past week my once or twice a day shut off has picked up to 5-6 times a day. I can't tell you how many times I've tried factory resets or changing out my battery or any other solution you can imagine to no avail. I'm desperately seeking any advice on fixes to this solution.

Thanks in advance!

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Re: Solution to the Droid Incredible frequently shutting itself off?
koneko
Member

I've have had this same problem, though not quite to the extent of 5-6 reboots a day. o.o  I'm beginning to think the issues with the Incredible are greater than have bee let on. XD

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Re: Solution to the Droid Incredible frequently shutting itself off?
Not applicable

I'd like to give some advise if you have taken the time to do a master reset already. There are really only 2 other things I can think of aside from replacing the device.  One thing I would like to make clear before trying the troubleshooting steps below is ensure that your issue is not caused by an application. I don't know how many customers have done a master reset and then immediately have redownloaded all of their apps.  The issues immediately came back which isn't surprising if the issue is caused by an app.

1) Remove the SD card from you device. The phone may be trying to access files that have been corrupted and is glitching out because of this. If you find there is a problem with your SD card, I suggest backing up any pertinent info on a computer and formatting the SD card. Do the same for phone storage memory too.

2) Ensure your software is up to date. The current software information can be found here: Incredible Software Update.

If none of the above has resolved your problem, I recommend contacting the Warranty Center at 866-406-5154 or DM me with your name and number. I'll call you as soon as possible.

Regards,

MikeS_VZW

Follow us on Twitter @VZWSupport

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Re: Solution to the Droid Incredible frequently shutting itself off?
bobby88
Member

MikeS_VZW, that *@!# doesn't work. The Incredible is a defective phone, I hope that HTC or Verizon can admit this and replace these phones.

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