I plugged ear buds into the phone and now get excellent volume for directions from navigation. I also listened to Pandora while navigating and the navigation instructions broke in when required. I now use the ear buds during phone calls giving great sound and hands free operation.
I still don't have any contacts on my Back up Assistant site even though doing numerous "soft" resets. The program seems to work, but the status never changes under "running applications". I have been advised by VZW tech support to do a "hard" reset. Will I lose all customization such as contacts, email accounts and downloaded aps when I do that?