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Sound not working on a call
daimyoKirby
Member

Disclaimer: To get it out of the way before anyone tries to help me out, I did take apart my phone in order to replace my cracked screen/digitizer. I couldn't find any info on whether this voids verizon's support for my phone or not, but if so maybe someone else can still help me fix the issue myself.

Recently, as above, I took apart my phone, replaced the screen/digitizer with a new uncracked one, and put my phone back together - no issues there. When I booted my phone again, everything appeared to be working just fine, including sound, until someone called me. I couldn't hear them, but I later found out they could hear me. I could hear my ringtone and everything fine as well, but there's something up with my calls. Further investigation discovered that when I call someone, I can't hear the rings that you normally hear while waiting for someone to pick up - effectively, all sound is cut off from the speaker used on calls. However, if I place the call on speakerphone, I can hear everything perfectly (through the back speaker, that is).

Does anyone have any ideas as to what might be causing this, and how I can fix it?

Side note: I also noticed that my headphone jack appears to not be working properly either, as my phone simply keeps using the speaker when I plug them in and doesn't indicate it recognized anything at all. I'm not sure if this is related or not though.

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Re: Sound not working on a call
Janlng
Member

I'm in Vernal Utah and for some reason this three phones on my account are having the same problem only when we are in extended network when we tried to call each other the person making the call can hear the person receiving a call can't hear anything but only when we are an extension Network once we are out of extended Network everything works just fine and only when we call the three phones on my account

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Re: Sound not working on a call
vzw_customer_support
Customer Support
daimyoKirby, cracked screens are never good, but I am glad you were able to replace yours.  The cracked screen voided the manufactures warranty, so good job opening it to replace the screen.  Your Verizon support is never voided.   From your description, it sounds like there could be a secondary issue related to the damage of the screen.  You can try cleaning out the ear plug.  Use a Q-tip and also blow inside of the hole to clear any dust.   


RalphTTT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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