Haatfinn, having a phone that does what you need is important to all of us. Let's work together to unravel this mystery. When you indicate that sound will not work when receiving messages, does this mean that no sound or notification is made when you receive a new text or that what you are doing is interrupted by that incoming message? Has this worked on this phone in the past? Please share details.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!