I just got the phone with a Verizon and HTC rep. I was told that the 2.2 update for the HTC DINC has been postponed until further notice by Google. According to the HTC rep it was due to some problems with the marketplace not showing up on some of the updated phones. I knew when I choose the HTC over the Motorola there was a chance of having to wait longer for updates because of the SenseUI.
Oh yeah, just for the record the HTC guy claims that Google handles all the update pushes. He told me like twice "If you think about it that only makes sense, since we don't have any servers (networks?)" I had read in more than one place that HTC handled the push and even the Verizon, rep told me that HTC handled the push. I guess the three corps in this have an easy way to point the finger at one of the other two?
If you can't wait download the zip file it is the same thing That is how I updated with no problems. If you could wait have patience myself as well as others have received a text message from Verizon stating that the update has been released as well as an e-mail with instructions on the download so I guess that is some kind of proof that the update is still being pushed out
i still don't have it. got a text saying it was sent to me but it wasn't.
talked to tech support and they did the standard check this and that, and then i was told that a notification would appear at some point, and it was implied that i had missed it. this was not the case-i was sitting at dinner when the text came thru, and no notification to download anything ever came up. that was 9 days ago...
The same situation happened with me. I also talk to tech support. The rep told me they had no control over the update, it was being pushed by HTC. VZW should do a better job of resending the update and notifying customers.
I have posted this a bunch of times. there is a way to trick your phone into updating. It is not root, it is not 3rd party...... I got this direct from HTC and the exact method from a bunch of people using it. It has not worked for EVERYONE, but it doesnt have any risk.
1. Back everything up. I am going to suggest a factory reset after the update,
2. follow the instructions quickly and precisely. They are all easy.
a. turn off sync and background data, (settinggs>accounts and sync)
b. turn off email push or update
c. change date (settings>date and time) to October 21, 2010
d. shut down phone (long push power/sleep button and follow instructions)
e. once off, turn back on.
f. go to dialer and dial *#*#2432546#*#* (DO NOT HIT CALL!!!!!!! this is *#*#checkin#*#*)
g. once it says you have checked in successfully, go to settings>about phone>system updates
It should be there for you to update. HTC phones check for updates every 21 days, if your phone didnt get it last time it checked, this will force it to check again and SHOULD get you the update.
When you update emember there are pong stretches where it seems it is frozen but it is not. Be patient.
Once you update, do a factory reset. Restore your backed up stuff........ you are ready. The numbe rof problems people have after update and factory reset is MUCH lower than those who just update and dont reset.
Please reply here if you try this. Some people had to try a few times, but most I have seen got this to work.
Tried it twice, did not get the update.
I was notified on 9/1/10 that the update was ready to receive. I said install and it immediately failed. I have never recevied another notification. Many calls to Verizon then Htc. Many suggestions, nothing has worked.
One question to FramCire suggesting this method. Do you think you need to be on 3G to receive the OTA update? I live in the country where there is no 3G. Once I drive into town where there is 3G I will try your method again.
Thanks for letting us know about this.
I thought I did the update on wifi..... but you should try it next time you are in 3G.
Your phone should check for updates every 21 days, which means if you got it 9/1 then you should have got it again on 9/22.
I might consider a factory reset THEN try and force the update. If that doesnt work, (OR BEFORE) I'd call HTC directly.
I had background data and all automatic sync settings off. I turned them on and left them on for the whole evening and magically the next morning I got the message that the update was ready for install. Could have just been a coincidence!